Executive, Recovery (Parcel Dispute) - Shah Alam

Ninja Van; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Shah Alam is looking for an individual to handle problematic delivery issues while ensuring compliance with operational procedures. The role requires a minimum of a Diploma or Bachelor's Degree, with fresh graduates encouraged to apply. Strong analytical, communication, and interpersonal skills are essential, alongside proficiency in English and Bahasa Malaysia. The position offers a salary range of RM2,000 to RM3,000 per month.

Qualifications

• Fresh graduates are encouraged to apply.
• Strong process and detail orientation, with high accuracy.
• Proficient in both written and spoken English and Bahasa Malaysia.

Responsibilities

• Attend to all problematic delivery issues and ensure closure.
• Prepare daily and weekly reports on delivery matters.
• Ensure full adherence to the Recovery Standard Operating Procedures (SOP).

Skills

Detail orientation

Analytical thinking

Communication skills

Interpersonal skills

Adaptability

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Google Workspace

Python programming

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Attend to all problematic delivery issues and ensure closure within the agreed SLA.
• Verify, analyze, and tag problematic delivery issues accurately.
• Prepare daily and weekly reports on problematic delivery matters.
• Ensure no pending PET issues are left unattended by end of day (EOD).
• Update outcomes of problematic delivery issues as received via email.
• Communicate clearly and effectively with relevant stakeholders.
• Ensure full adherence to the Recovery Standard Operating Procedures (SOP).
• Maintain compliance with the 5S concept in daily operations.
• Keep relevant stakeholders informed of any issues related to tagged orders, when necessary.
• Ensure accuracy of data entry into the recovery system.
• Assist the Manager/Head with any ad hoc projects, reports, or analysis as required.

Job Requirements

• Possess at least a Diploma or Bachelor’s Degree in any field.
• Fresh graduates are encouraged to apply.
• Strong process and detail orientation, with a high degree of accuracy and compliance.
• Excellent communication and interpersonal skills.
• Strong analytical thinking with the ability to grasp operational processes and systems quickly.
• Proficient in both written and spoken English and Bahasa Malaysia.
• Demonstrate high integrity, accountability, and responsibility in task execution.
• Proficient in Microsoft Office applications and Google Workspace tools.
• Fast learner with the ability to adapt to a dynamic and fast-paced work environment.
• Basic knowledge of Python programming will be an added advantage.

RM2,000 - RM3,000 a month