Executive, Quality Assurance & Operation

Singtel Group; Malacca City; On-site; MYR 40,000 - 60,000; Full time

Job summary

A telecommunications company in Malacca is looking for a Quality Assurance & Operations Executive to support testing activities, including manual test execution and incident validation. The ideal candidate has a background in Information Technology/Computer Science and at least 2 years of experience in software testing. Strong skills in defect management tools, especially JIRA, are essential. This position offers opportunities for career growth and offers a dynamic work environment.

Qualifications

• Minimum 2 years of experience in software testing or telecommunications products testing.
• Familiarity with test lifecycle processes and QA methodologies.
• Basic understanding of automation testing or scripting.

Responsibilities

• Support regression testing for BAU deployments and hotfix releases.
• Monitor and validate operational flows (e.g., order stuck cases).
• Log and track defects using tools such as JIRA or ALM.

Skills

Software testing

Telecommunications product testing

Defect management tools (e.g., JIRA, ALM)

Communication skills

Time management

Education

Diploma or Degree in Information Technology / Computer Science

Tools

JIRA

ALM

Job description

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Executive, Quality Assurance & Operation

TheQuality Assurance & Operations Executive required to support testing activities under Digital Operations streams.This function focus on manual test execution and incident/ order flow validation, driving a scalable and efficient delivery model.

Make an Impact by

• Support regression testing for BAU deployments and hotfix releases
• Monitor and validate operational flows (e.g., order stuck cases, fulfilment, payment completion)
• Perform sanity checks and assist in root cause analysis
• Log and track defects using tools such as JIRA or ALM
• Conduct retesting and confirm defect resolution post-fix
• Create and maintain test accounts, billing setups, and fulfilment simulations
• Coordinate test data readiness with backend teams
• Provide daily updates on test execution and incident monitoring
• Recommend enhancements to improve testing efficiency and accuracy
• Remain flexible to adapt responsibilities as required by project and business priorities

Skills for Success:

• Graduate in Diploma or Degree in Information Technology /Computer Science
• Minimum 2 years of experience in software testing or telecommunications products testing
• Familiarwith test lifecycle processes and structured QA methodologies
• Basic understanding in automation testing or scripting is required
• Experience in defect management tools for e.d. JIRA or ALM
• Strong written and verbal communication skills for collaboration
• Ability to manage time effectively and handle multiple prioritie
• Off-hours support may be required for critical deployments or urgent incidents.

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