Executive, Policy Processing

Tune Protect Group Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A regional digital insurer is seeking an Executive, Policy Processing in Kuala Lumpur. This role involves supporting the issuance of insurance policies, ensuring compliance with service standards, and addressing customer inquiries. Ideal candidates should hold a diploma or degree in a relevant field and possess strong communication skills. This position offers opportunities for fresh graduates and those with experience in insurance operations.

Benefits

Medical

Miscellaneous allowance

Education support

Dental

Sports (e.g. Gym)

Vision

Opportunity to work on overseas projects

Qualifications

• Fresh graduates are encouraged to apply; 1–2 years of experience in insurance operations/policy servicing is an advantage.
• Basic knowledge of insurance products and policy administration is preferred.

Responsibilities

• Support the issuance and endorsement of policies.
• Process policy/endorsement issuance in line with service standards.
• Ensure compliance with SOPs and regulatory guidelines.
• Handle customer inquiries professionally.

Skills

Good communication and interpersonal skills

Attention to detail

Ability to work accurately under pressure

Education

Diploma/Degree in Business Administration, Insurance, or related field

Job description

Overview

The Executive, Policy Processing is responsible for supporting the issuance and endorsement of policies across all products, ensuring accuracy, timeliness, and compliance with service-level agreements (SLA). The role requires close coordination with business units, branches, and internal teams to deliver high-quality service to customers and intermediaries.

Job Responsibilities

• Learn and perform issuance and endorsement processing for all products.
• Process policy/endorsement issuance in line with SLA and service standards.
• Follow up with Business Units/Branches on incomplete documentation or information.
• Respond promptly to inquiries from Business Units/Branches regarding policy servicing matters.
• Ensure compliance with SOPs, regulatory guidelines, and company policies.
• Support testing of new products and system enhancements.
• Handle customer (internal/external) inquiries professionally and efficiently.
• Attend to walk-in customers/intermediaries’ requests and complaints as per agreed service levels.
• Perform other duties or ad-hoc tasks as assigned.

Qualifications / Experience

• Diploma/Degree in Business Administration, Insurance, or related field.
• Fresh graduates are encouraged to apply; 1–2 years of experience in insurance operations/policy servicing is an advantage.
• Good communication and interpersonal skills.
• Attention to detail with ability to work accurately under pressure.
• Basic knowledge of insurance products and policy administration is preferred.

Diversity & Inclusion Commitment

Tune Protect is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• What’s your expected monthly basic salary?
• How much notice are you required to give your current employer?
• How many years\' experience do you have in the insurance industry?

An aspiring digital insurer in the region, Tune Protect Group operates both Digital Global Travel Insurance and General Insurance businesses in Malaysia (Tune Protect Malaysia), Thailand (Tune Protect Thailand) the United Arab Emirates (Tune Protect EMEIA - Europe, Middle East, India and Africa). With footprints in more than 50 countries globally, we offer a range of tailored non-life insurance coverage products that are relevant to the needs of customers, protecting their life’s journeys and adventures. In line with our tagline, “Insurance Simplified”, we simplify and create a more efficient means of access and engagement through digital channels to our products. We remain committed to be there for our customers, shareholders, employees, and business partners for the long-term.

An aspiring digital insurer in the region, Tune Protect Group operates both Digital Global Travel Insurance and General Insurance businesses in Malaysia (Tune Protect Malaysia), Thailand (Tune Protect Thailand) the United Arab Emirates (Tune Protect EMEIA - Europe, Middle East, India and Africa). With footprints in more than 50 countries globally, we offer a range of tailored non-life insurance coverage products that are relevant to the needs of customers, protecting their life’s journeys and adventures. In line with our tagline, “Insurance Simplified”, we simplify and create a more efficient means of access and engagement through digital channels to our products. We remain committed to be there for our customers, shareholders, employees, and business partners for the long-term.

Perks and benefits

Medical Miscellaneous allowance Education support Dental Sports (e.g. Gym) Vision Opportunity to work on overseas projects

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