Executive, Operations & Customer Service

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Malaysia is seeking an Executive for Operations & Customer Service. The role involves processing banking transactions, supervising staff, and ensuring compliance with internal policies. Candidates should have experience in financial institutions and strong customer interaction skills. Excellent communication abilities and a service-oriented mindset are also essential. This opportunity promises a dynamic work environment focused on customer satisfaction and operational excellence.

Qualifications

• Related working experience in a financial institution or related field is required.
• Possess customer interaction, cash handling, and transaction processing experience.

Responsibilities

• Carry out Branch RCSA through sample checking.
• Accept and process transactions accurately.
• Supervise clerical and other staff where applicable.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Excellent communication skills

Service mindset

Job description

Executive, Operations & Customer Service

About the job Executive, Operations & Customer Service

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable;
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
• Over‑ride transactions as per Bank defined transaction limits;
• Read, understand and comply with Banks internal SOPs as applicable;
• Be on stand‑by during weekend for SST activities, as and when applicable;
• Perform Relief CSOM/2nd Liner functions as and when applicable;
• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
• Comply with staff rotation guidelines through inter‑branch/region transfer as part of operational risk mitigation;
• Observe and comply with the Banks Code of Conduct & Ethics;

Other Responsibilities

• Maintain confidentiality of customers and Banks information in a responsible manner;
• Keep a clean, organized work area and maintain a professional appearance;
• Attend all trainings as applicable including e-learning/Workday;
• Filing of reports;
• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
• Carry out other duties as assigned periodically.

Managerial (team/group responsibilities)

• Supervise clerical / other staff where applicable;
• Support a conducive working environment among team members.

Organizational (organizational responsibilities)

• Represent HLB in relationship building with the community
• Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross‑selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.

RequirementsEducation/Qualification

Experience

• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross‑selling skills