Executive of Maxis Retail Center (KLIA2)

Maxis; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in Selangor is seeking an Executive for their Retail Center at KLIA2. This role focuses on operational excellence and enhancing customer experience. The ideal candidate will have at least 4 years of experience in telecommunications or retail, strong communication skills, and a tech-savvy background. They will manage store operations, lead a team, and ensure compliance with standards. This position values commitment and has a collaborative environment.

Qualifications

• Minimum 4 years of relevant experience in telecommunications or retail preferred.
• Strong verbal and written English communication skills.
• Experience in product demonstrations is a plus.

Responsibilities

• Drive operational excellence by improving customer journey.
• Manage store performance and ensure cash and inventory operations.
• Develop staff's operational standards through leadership and coaching.

Skills

Excellent communication

Customer obsession

Leadership qualities

Tech savvy

Interpersonal skills

Education

Professional Certificate / Diploma / Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Executive of Maxis Retail Center (KLIA2)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Executive of Maxis Centre is the store’s second person in command and will be focusing in driving operational excellence to deliver and unmatched customer experience at retail. Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff
• Enforce quality and compliance to standard policies and procedures

What do you need to have for this role?

• Professional Certificate / Diploma / Degree or its equivalent
• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills. Strong verbal and written English language
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
• Mandarin-speaking is an added advantage
• Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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