Executive of Maxis Centre

Maxis; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a passionate team leader to innovate and enhance customer experiences in their retail stores. The ideal candidate will drive a culture of collaboration and constant learning while showcasing digital solutions. This role emphasizes the importance of not just meeting, but exceeding customer expectations through engaging technology and personalized service.

Qualifications

• Strong digital customer service skills.
• Experience in retail environments is preferred.
• Ability to innovate and create engaging customer experiences.

Responsibilities

• Lead the team to deliver exceptional customer experiences.
• Cultivate a dynamic retail environment focused on innovation.
• Provide personalized conversations to enrich customer lifestyles.
• Demonstrate relevant solutions in a retail setting.
• Champion unmatched customer experience as a Maxis ambassador.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

1. Lead the team to deliver well-differentiated customer experience in a Maxis Concept Store primarily by showcasing digital lifestyle solutions through in-store demonstrations and being a solutions advisor to the customers.
2. Ensure consistent high standards in terms of creating a dynamic retail store environment, cultivate the culture of constant innovation/experimentation and contribute in facilitating a constantly learning and sharing culture with active collaboration with the team members and key stakeholders.
3. Develop the team for Expert-level solutioning, providing personalised conversations with customers to enrich customer’s lifestyle and instrumental in delivering end-to-end walk-out-working experience.
4. Build a new retail environment enabled with Experiential journey demonstrating relevant solutions to create excitement for customers at every engagement opportunity leveraging both ‘digital’ and ‘physical’ capabilities and customer insights.
5. Drive constant learning and exposure to various external partners/solutions providers, advanced retail technologies in terms of delivering of lifestyle solutions and adapt to the world beyond conventional telecommunications.
6. Be a great ambassador of Maxis with fully customer oriented mind-set and a champion in delivering unmatched customer experience.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.