Executive – Network Operation Centre (Melaka)

Scicom MSC Berhad; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services provider in Melaka is seeking an IT Support Technician to provide technical support for desktop applications and devices. Successful candidates will have a Diploma/Degree in IT and strong troubleshooting skills. Attractive salary package includes performance bonuses and medical coverage.

Benefits

Attractive Salary (RM3,000)

Performance-related bonus

Medical and hospitalization coverage

Qualifications

• Minimum Diploma/Degree in IT-related fields.
• Excellent oral and written communication in English.
• Strong attention to detail and follow-up.

Responsibilities

• Provide day-to-day technical support for desktop applications and devices.
• Diagnose and troubleshoot computer and network issues.
• Participate in 24/7 support on weekdays and weekends.

Skills

IT-related diploma/degree

Excellent communication skills

Customer service skills

Troubleshooting PC and hardware issues

Experience with Avaya VOIP

Knowledge of IP networks

Experience in remote customer support

Knowledge of backups and Active Directory

Education

Diploma/Degree in IT-related disciplines

Job description

Key Responsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, AV systems, and familiarity with retail store support via ticketing and phone support and onsite support as required.
• Support Microsoft Windows (MacOS knowledge is an added advantage).
• Diagnose and troubleshoot computer and general network issues.
• Provide timely resolution of end-user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Basic administration of phone systems.
• Perform other duties as required by company management and outside business associates.
• Exercise independent judgment consistent with department guidelines / standards.
• Organize and prioritize workflow to meet established timeframes.
• Maintain updated knowledge of policies, procedures, products and activities of the assigned area.
• Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekends.

Skills Required

• Possesses a minimum Diploma/Degree in IT-related disciplines.
• Excellent oral and written communication skills and ability to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to detail with excellent follow up.
• Dynamic, highly motivated and results oriented as a team player.
• Ability to troubleshoot and resolve issues with PCs, workstations, laptops hardware and software onsite and remotely.
• Knowledge of Windows and OS X environments and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience troubleshooting wired and wireless configurations.
• Experience in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in backups, Active Directory, O365, and Windows Server environments.
• Configure & troubleshoot endpoint devices, operating systems, desktop/kiosk applications, telephony, and all IT hardware located at site.

Attractive Packages

• Attractive Salary (RM3,000).
• Performance-related bonus for confirmed staff.
• Medical and hospitalization coverage.
• Working Location: Melaka.