Executive – Network Operation Centre (Kuching)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A notable IT support firm in Kuala Lumpur is seeking a technical support specialist to provide day-to-day support for desktop applications, hardware, and network issues. The ideal candidate will possess an IT diploma/degree and have excellent communication skills as well as strong customer service abilities. Responsibilities include troubleshooting issues, maintaining communication with end-users, and ensuring timely resolution of problems. This role offers an attractive salary and benefits in a dynamic working environment.

Benefits

Attractive salary (RM3,000)

Performance related bonus

Medical and hospitalization coverage

Qualifications

• Possesses minimum a Diploma/Degree in IT related disciplines.
• Excellent oral and written communication skills in English.
• Ability to troubleshoot and resolve issues with PC’s and laptops.

Responsibilities

• Provide day-to-day delivery and technical support for end-users.
• Diagnosing and troubleshooting computer and general network issues.
• Provide timely resolution of end user problems as per SLA.

Skills

Troubleshooting PC issues

Excellent communication skills

Customer service

Knowledge of Windows and OS X

Experience with IP networks

Education

Diploma/Degree in IT related discipline

Tools

Avaya VOIP hardware/software

Ticketing systems

Active Directory

Job description

Responsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, AV system and familiarity with retail store support via ticketing and phone support and onsite support as required.
• Support Microsoft Windows (MacOS knowledge an added advantage).
• Diagnosing and troubleshooting computer and general network issues.
• Provide timely resolution of end user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Basic administration of phone systems.
• Perform other duties as required by company management and outside business associates.
• Exercise independent judgment consistent with department guidelines / standards.
• Organize and prioritize workflow and to meet established timeframes.
• Maintain updated knowledge of policies, procedures, products and activities of assigned area.
• Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekends.

Qualifications

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to details with excellent follow up.
• Dynamic, highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PC’s, powerful workstations, laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, O365, and Windows server environment.
• Configure & troubleshoot endpoint devices, operating system, desktop / kiosk applications, telephony, and all IT hardware located at site.

Benefits

• • Attractive Salary (RM3,000).
• • Performance related bonus for confirmed staff.
• • Medical and hospitalization coverage.
• • Working Location: Kuching.