Executive, Monitoring & Surveillance, Fraud Operations

Maybank; Shah Alam; On-site; MYR 50,000 - 70,000; Full time

Job summary

A major banking institution in Malaysia seeks a professional for internet fraud analysis. Responsibilities include monitoring suspicious activities, preparing reports, and recommending security enhancements. Candidates should have a Bachelor's degree in Banking or related fields and strong Microsoft Office skills. Shift work is required.

Qualifications

• Experience in the banking industry, call center, or project management.
• Ability to understand relevant banking laws and guidelines in Malaysia.
• Ability to work in a fast-paced environment and multi-task effectively.

Responsibilities

• Review and provide resolution for cases detected to reduce internet fraud.
• Analyze transaction data to identify suspicious activities.
• Prepare weekly/monthly reporting for management on fraud cases.

Skills

Microsoft Office skills

Communication skills

Interpersonal skills

Statistical or data analysis skills

Education

Bachelor’s degree in Banking, Security/Project Management

Job description

Responsibilities

• Review, analyse and provide resolution for cases detected and created via monitoring systems in order to reduce the number of internet fraud cases (monitoring and surveillance).
• Review and monitor various reports, logs and transaction data to identify unusual trends and activities which is suspicious nature.
• Analyze and assist for compilation for fraud related data, statistics and prepare weekly/monthly reporting for management and stake holders & investigate reported fraud cases within the SLA.
• To research and recommend any new security enhancements required for Maybank2u.com and related product based on the current and possible fraud trend in order to mitigate risk.
• Identify new modus operandi used by the fraudster in cases monitored & investigated and elevate to the Management urgently, whenever identified.
• Keep detail of all records of suspicious activity, analyse trends, communicate security threats to the Management and provide recommendations for loss mitigation, as and when required.
• Support the team with daily, weekly and monthly & adhoc operational data analysis for Cyber Security team (CSU). Develop and maintain daily, weekly and monthly operational analysis report. Compile and generate reports accurately and timely basis as required by the management team.
• Report on operational results, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing and actionable format. Improvise the existing report templates for a better and more meaningful data analysis.

Requirements

• Bachelor’s degree in Banking, Security/Project Management, with experience in the banking industry, call centre, or in project management and reporting.
• Possesses strong Microsoft Office skills, particularly in Excel, with good communication and interpersonal skills. Statistical or data analysis skills would be an added advantage.
• Understand the basic of relevant banking laws, acts and guidelines in Malaysia.
• Able to work in a fast-paced environment with quick analytical thinking, capable to multi-task in handling multiple system, and able to concentrate on a task over a period of time without being distracted, inquisitive mind to learn, very keen to share knowledge and passionate in learning new technologies.
• Able to perform work under pressure in meeting timeline and a good team player who work closely with supervisor, team members & business units and be independent with minimal supervision.
• Must be able to work on shift.