Executive - Key Account (Shipping Industry)

CMA CGM; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading shipping company in Johor Bahru is seeking an Administrative Support professional to assist the Key Account Manager. You will help implement regional strategies, ensure customer satisfaction, and manage forecasts and reports. The ideal candidate has a Bachelor’s degree and at least 2 years of experience in the shipping industry, along with strong Excel and communication skills. This role presents an opportunity to contribute to key account management and enhance operational excellence.

Qualifications

• Bachelor degree in related field.
• 2 years related field experience in Shipping industry.
• Intermediate proficiency in Excel, PowerPoint and Outlook.

Responsibilities

• Support Key Account Manager in implementing regional strategies.
• Ensure optimal customer service and meet assigned KPIs.
• Deliver accurate forecasts, budgets, and business reports.

Skills

Customer service

Data analysis

Communication

Team collaboration

Education

Bachelor degree in related field

Tools

Excel

PowerPoint

Outlook

Job description

JOB SUMMARY

You will be responsible for providing accurate and timely administrative support to the Key Account Manager for a portfolio of customers. You will act as a liaison between customers, key account management, and trade departments on operational issues.

JOB RESPONSIBILITIES

• Support Key Account Manager in implementing regional strategies.
• Ensure optimal customer service and meet assigned KPIs to grow sales and profitability of assigned Key Accounts.
• Deliver accurate forecasts, budgets, and business reports.
• Assist with tender processing, price quotes, and rate negotiations.
• Promote group services such as VAS and cross-sell activities to assigned Global Accounts.
• Collaborate with the relevant parties to push for the volumes
• Promote value added services and cross sell products
• Contribute to dispute resolution with pricers and back-offices, perform other related duties as assigned
• Prepare performance, forecast, budget and other required ad-hoc business reports
• Analyze data to identify trends, gaps and opportunities
• Process tender, price quotes and rate negotiations for assigned Key Accounts

JOB REQUIREMENTS

• Bachelor degree in related field
• 2 years related field experience in Shipping industry
• Intermediate proficiency in Excel, Powerpoint and Outlook