Executive, Indoor Sales

Ocean Network Express; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company based in Johor Bahru seeks an experienced professional to support sales management for Key Accounts and ONECare. Responsibilities include managing customer onboarding, responding to inquiries, and promoting digital tools for business expansion. A diploma and at least 3 years of experience in shipping sales are required. Fresh graduates are also encouraged to apply. The role demands effective communication and problem resolution skills in a dynamic environment.

Qualifications

• Minimum 3 years of working experience in shipping sales or related field.
• Diploma holder or equivalent training and experience.

Responsibilities

• Support Sales in managing portfolios for Key Account & ONECare.
• Respond to Spot Rate enquiries and perform telemarketing.
• Generate and respond to Sales Leads and prepare Customer Onboarding info.
• Liaise internally for prompt case management and service requests.
• Guide Customers on digital tools and promote E-commerce tools.

Skills

Sales management

Telemarketing

Customer onboarding

Digital tool guidance

Problem resolution

Education

Diploma or equivalent

Job description

The primary purpose of this position is to support Sales in managing portfolios for Key Account & ONECare, plus other tasks that the Management believes are within the abilities of the Job holder that fit with the Company’s strategies as circumstances dictate.

Job Description

Respond to Spot Rate enquiries and performing telemarketing for business expansion - re target lost account.

Generate and respond to Sales Leads through chatter.

Prepare Customer Onboarding info & Contract maintenance : No Rate on File (NROF) management.

Liaise internally (eg. With other depts, overseas teammates to provide prompt case management to receive and respond to service requests and issue escalations) Follow up the DG approval for Import shipment.

Guide Customers on digital tools. Promoting E-commerce tools

Long stay container management

Verify shipper and consignee for both import and export : follow up the DG (Dangerous goods) import approval with consignee.

Receive and respond to Demurrage & Detention (D&D) disputes due to vessel delay, roll over.

Support Outdoor sales on customer retention and maintaining a/c profile

Job Specification

Diploma holder or an equivalent combination of education, training and experience.

Minimum 3 years of working experience in shipping sales or an equivalent combination of other industry. Fresh graduates are encouraged to apply.