Executive Housekeeper (Pre-opening) - Waldorf Astoria

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global hospitality leader is seeking an Executive Housekeeper for its new Waldorf Astoria in Kuala Lumpur. The ideal candidate will manage housekeeping operations, uphold exceptional cleanliness standards, and lead a dedicated team. This role offers an opportunity to work in a dynamic luxury environment with a focus on guest satisfaction and operational excellence.

Benefits

Competitive salary

Career growth opportunities

Team member discounts

Qualifications

• Proven expertise in housekeeping management within luxury hospitality.
• Pre-opening experience is an added advantage.
• In-depth knowledge of cleaning techniques and inventory control.

Responsibilities

• Manage daily operations of the housekeeping department.
• Provide leadership and guidance to the housekeeping team.
• Ensure guest rooms exceed cleanliness expectations.

Skills

Housekeeping management

Leadership

Inventory control

Communication

Time management

Education

Experience in supervisory or managerial roles

Tools

Housekeeping management systems

Job description

Job Description - Executive Housekeeper (Pre-opening) - Waldorf Astoria (HOT0C14U)

Job Description

Job Number

Executive Housekeeper (Pre-opening) - Waldorf Astoria (HOT0C14U)

Work Locations

Waldorf Astoria Kuala Lumpur, 73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur 50200

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Step into a realm where elegance meets excellence.

As our Executive Housekeeper, you won’t just manage a department - you’ll lead a passionate team in creating extraordinary guest experiences that reflect the very essence of luxury hospitality.

This is your opportunity to be part of an exceptional team leading a landmark opening, where your leadership will shape the standards of impeccable cleanliness, refined presentation, and heartfelt service. You’ll inspire a culture of pride, precision, and perfection, ensuring every guest feels truly at home from the moment they arrive.

If you’re driven by excellence, have an eye for detail, and thrive in a dynamic, five-star luxury environment, we invite you to bring your talent, passion, and creativity to our team. Together, let’s elevate every stay into a masterpiece of comfort, care, and sophistication - leaving a lasting impression on every guest.

Apply now and become part of an extraordinary journey.

What will I be doing?

As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:

Manage and oversee the daily operations of the housekeeping department, ensuring seamless workflow and adherence to quality standards.

Provide leadership and guidance to the housekeeping team, fostering a culture of collaboration and excellence.

Ensure guest rooms, public areas, and back‑of‑house spaces exceed cleanliness and presentation expectations.

Respond promptly to guest inquiries or complaints, implementing solutions to enhance satisfaction.

Recruit, train, and mentor housekeeping team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively.

Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional growth.

• Inventory & Supplies Management
  • Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment.
  • Implement cost‑effective practices while maintaining quality and service standards.
  • Ensure all housekeeping operations comply with health, safety, and hygiene regulations.
  • Conduct regular safety training sessions and inspections to minimize risks.
  • Uphold the highest standards of excellence by ensuring strict adherence to both Hotel Brand Service Standards and Forbes Service Standards.
  • Work closely with other departments, such as Front Office and Engineering, to coordinate efforts and address operational needs.
  • Communicate effectively with senior management, providing updates on department performance and projects.
• Process Improvement & Efficiency
  • Identify opportunities to enhance housekeeping processes and implement innovative solutions.
  • Develop and maintain cleaning schedules to ensure consistency and efficiency across all areas.
  • Assist in preparing and managing the housekeeping department budget, tracking expenses, and identifying cost‑saving measures.
  • Analyze operational data to optimize resources and improve productivity.

What are we looking for?

An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven expertise in housekeeping management, with extensive experience in supervisory or managerial roles within the luxury hospitality industry, ensuring impeccable standards and exceptional guest satisfaction.
• Pre‑opening experience is an added advantage.
• In‑depth knowledge of housekeeping operations, inventory control, and cleaning techniques.
• Familiarity with housekeeping management systems is an advantage.
• Knowledge of health and safety regulations related to housekeeping operations.
• Strong leadership and team management skills.
• Excellent organizational and time‑management abilities.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast‑paced environment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!