Executive Housekeeper (Pre-opening)

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company in Kuala Lumpur seeks an Executive Housekeeper to oversee housekeeping operations. This role requires strong leadership skills and extensive experience in the luxury hospitality sector. The Executive Housekeeper will manage a dedicated team, ensure cleanliness standards are met, and maintain inventory levels. Applicants should possess the ability to multitask in a fast-paced environment and have knowledge of health and safety regulations.

Qualifications

• Proven expertise in housekeeping management with supervisory experience in luxury hospitality.
• Knowledge of health and safety regulations related to housekeeping operations.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage daily operations ensuring seamless workflow in housekeeping.
• Provide leadership and guidance to improve team performance.
• Ensure the highest cleanliness standards in guest rooms and common areas.
• Recruit, train, and mentor housekeeping staff.

Skills

Housekeeping management

Leadership

Time-management

Communication skills

Tools

Housekeeping management systems

Job description

Job Description - Executive Housekeeper (Pre-opening) (HOT0C14U)

Work Location: Waldorf Astoria Kuala Lumpur, 73, Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur 50200

Step into a realm where elegance meets excellence. As our Executive Housekeeper, you will lead a passionate team in creating extraordinary guest experiences that reflect the very essence of luxury hospitality.

Responsibilities

• Manage and oversee the daily operations of the housekeeping department, ensuring seamless workflow and adherence to quality standards.
• Provide leadership and guidance to the housekeeping team, fostering a culture of collaboration and excellence.
• Ensure guest rooms, public areas, and back‑of‑house spaces exceed cleanliness and presentation expectations.
• Respond promptly to guest inquiries or complaints, implementing solutions to enhance satisfaction.
• Recruit, train, and mentor housekeeping team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively.
• Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment and cost‑effective practices.
• Ensure all housekeeping operations comply with health, safety, and hygiene regulations and conduct regular safety training sessions and inspections.
• Uphold the highest standards of excellence by ensuring strict adherence to both Hotel Brand Service Standards and Forbes Service Standards.
• Work closely with other departments, such as Front Office and Engineering, to coordinate efforts and address operational needs.
• Communicate effectively with senior management, providing updates on department performance and projects.
• Identify opportunities to enhance housekeeping processes and implement innovative solutions, develop and maintain cleaning schedules, and assist in preparing and managing the housekeeping department budget.
• Analyze operational data to optimize resources and improve productivity.

Qualifications

• Proven expertise in housekeeping management, with extensive experience in supervisory or managerial roles within the luxury hospitality industry.
• Pre‑opening experience is an added advantage.
• In‑depth knowledge of housekeeping operations, inventory control, and cleaning techniques.
• Familiarity with housekeeping management systems is an advantage.
• Knowledge of health and safety regulations related to housekeeping operations.
• Strong leadership and team management skills.
• Excellent organizational and time‑management abilities.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast‑paced environment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service and amenities, and continues to create exceptional guest experiences worldwide.