Executive Housekeeper (Pre-opening)

Hilton; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company in Kuala Lumpur is seeking an Executive Housekeeper to manage the housekeeping department. You will lead a team to ensure exceptional cleanliness and guest satisfaction in a luxury setting. The ideal candidate has proven experience in housekeeping management, strong leadership skills, and the ability to multitask in a fast-paced environment. Join us in delivering extraordinary guest experiences.

Qualifications

• Proven expertise in housekeeping management within the luxury hospitality industry.
• In-depth knowledge of housekeeping operations and inventory control.
• Strong leadership and team management skills.

Responsibilities

• Manage and oversee the daily operations of the housekeeping department.
• Ensure guest rooms and public areas exceed cleanliness expectations.
• Recruit, train, and mentor housekeeping team members.

Skills

Housekeeping management

Team leadership

Guest satisfaction

Organization

Communication skills

Time management

Tools

Housekeeping management systems

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Step into a realm where elegance meets excellence.

As our Executive Housekeeper, you won’t just manage a department - you’ll lead a passionate team in creating extraordinary guest experiences that reflect the very essence of luxury hospitality.

This is your opportunity to be part of an exceptional team leading a landmark opening, where your leadership will shape the standards of impeccable cleanliness, refined presentation, and heartfelt service. You’ll inspire a culture of pride, precision, and perfection, ensuring every guest feels truly at home from the moment they arrive.

If you’re driven by excellence, have an eye for detail, and thrive in a dynamic, five-star luxury environment, we invite you to bring your talent, passion, and creativity to our team. Together, let’s elevate every stay into a masterpiece of comfort, care, and sophistication - leaving a lasting impression on every guest.

Apply now and become part of an extraordinary journey.

What will I be doing?

• Department Leadership: Manage and oversee the daily operations of the housekeeping department, ensuring seamless workflow and adherence to quality standards. Provide leadership and guidance to the housekeeping team, fostering a culture of collaboration and excellence.
• Guest Satisfaction: Ensure guest rooms, public areas, and back-of-house spaces exceed cleanliness and presentation expectations. Respond promptly to guest inquiries or complaints, implementing solutions to enhance satisfaction.
• Team Management & Development: Recruit, train, and mentor housekeeping team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively. Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Inventory & Supplies Management: Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment. Implement cost‑effective practices while maintaining quality and service standards.
• Compliance & Safety: Ensure all housekeeping operations comply with health, safety, and hygiene regulations. Conduct regular safety training sessions and inspections to minimize risks. Uphold the highest standards of excellence by ensuring strict adherence to both Hotel Brand Service Standards and Forbes Service Standards.
• Collaboration & Communication: Work closely with other departments, such as Front Office and Engineering, to coordinate efforts and address operational needs. Communicate effectively with senior management, providing updates on department performance and projects.
• Process Improvement & Efficiency: Identify opportunities to enhance housekeeping processes and implement innovative solutions. Develop and maintain cleaning schedules to ensure consistency and efficiency across all areas.
• Budget & Cost Control: Assist in preparing and managing the housekeeping department budget, tracking expenses, and identifying cost‑saving measures. Analyze operational data to optimize resources and improve productivity.

What are we looking for?

• Proven expertise in housekeeping management, with extensive experience in supervisory or managerial roles within the luxury hospitality industry, ensuring impeccable standards and exceptional guest satisfaction.
• Pre‑opening experience is an added advantage.
• In‑depth knowledge of housekeeping operations, inventory control, and cleaning techniques.
• Familiarity with housekeeping management systems is an advantage.
• Knowledge of health and safety regulations related to housekeeping operations.
• Strong leadership and team management skills.
• Excellent organizational and time‑management abilities.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast‑paced environment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!