Executive Housekeeper (Based in Bukit Tinggi, Pahang)

Berjaya Hospitality Group; Bukit Tinggi; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading resort management company in Malaysia is seeking a Housekeeping Supervisor to oversee daily operations, ensuring high cleanliness standards. The ideal candidate has a diploma in Hotel Management, at least 5 years of experience in a similar role, and is fluent in both English and Bahasa Malaysia. You'll manage staff schedules, inspect facilities, and handle guest requests efficiently.

Qualifications

• Minimum 5 years of experience in a similar capacity.
• Must be able to communicate fluently in both English and Bahasa Malaysia.
• Candidate must be computer literate.

Responsibilities

• Monitor and supervise daily Housekeeping Department Operations.
• Carry out daily inspection of the resort and maintain standards.
• Coordinate closely with the Engineering Department for maintenance works.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Interpersonal skills

Organizational skills

Independence and self-motivation

Education

Diploma in Hotel Management

Job description

Responsibilities

• To monitor & supervise daily Housekeeping Department Operations, ensuring all activities are complying with Resort Standard Operating Procedures.
• Carry out daily inspection of the resort in all areas and to ensure the housekeeping standards are maintained to the highest level.
• Implement Best Practices to ensure highest standards of cleanliness and upkeep of guest rooms & public areas.
• Effectively schedule staff so as to maximize the manpower available.
• Co-ordinate closely with the Engineering Department for any maintenance works to be carried out.
• Ensure that laundry services are of the highest quality for hotel guests, and staff uniforms.
• Liaise with and co-ordinate the works of the housekeeping contractors.
• To maintain a healthy par level of inventory for all room facilities, amenities, chemicals and housekeeping equipment.
• Co-ordinate and communicate effectively with other departments as well as within the department.
• Keep all employees informed on significant aspects of the resort, communicating with all levels of staff.
• Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests.
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
• Plan, recommend and develop on job training for housekeeping staff.
• Perform any other duties as assigned from time to time.

Requirements

• Candidate must possess at least Diploma in Hotel Management or any other equivalent qualification.
• Possess minimum 5 years' working experience in a similar capacity with any 5 star Hotel property.
• Must be able to communicate fluently in both English & Bahasa Malaysia. Additional Language capabilities will be an added advantage.
• Establish clear direction for team members to achieve organizational & departmental goals.
• Pleasant personality with excellent interpersonal skills.
• Independent and self-motivated with good organizational skills.
• Candidate must be computer literate.
• Able to work in fast paced & challenging working environment.
• Applicant must be willing to work in Berjaya Hills Resort, Bentong Pahang.