Executive Housekeeper

Golden Palm Tree Resort, Malaysia; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premier resort hotel located in Sepang, Malaysia, is seeking an experienced housekeeping manager to oversee all aspects of housekeeping and laundry operations. The role entails preparing yearly budgets, managing staff, and ensuring high cleaning standards while adhering to health and safety regulations. The ideal candidate will develop a motivated work environment and have strong leadership skills to coordinate with various departments efficiently.

Qualifications

• Experience in managing housekeeping operations and understanding of budgeting.
• Ability to lead and train a team.
• Understanding of health & safety regulations.

Responsibilities

• Oversee housekeeping and laundry operations.
• Prepare yearly budgets and control payroll.
• Ensure cleaning standards and health & safety requirements are met.

Skills

Team management

Operational oversight

Budget preparation

Health and safety compliance

Job description

Plan manpower requirements to achieve an efficient usage of labour, considering business needs and seasonal trends.

Prepare yearly budgets for housekeeping & laundry.

Remain fully accountable for revenue objectives.

Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair as part of the Care programmes.

Work with executive team colleagues across the hotel to ensure all guest requirements are met.

Operations

Oversee and manage the entire housekeeping and laundry function of the hotel. Sets and reviews standards and ensures that they, through effective training, they are communicated to all Housekeeping staff.

Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.

Ensure health & safety requirements are adhered to.

Ensure that departmental SOP’s/LSOP’s are current and in effect and available for all associates to use as reference, revise and update when necessary.

Ensure that that Housekeeping professionals are fully aware of hotel strategy, and that their work is aligned with these requirements

Liaise with HR over all employee matters including recruitment and interviewing.

Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members.

Control payroll and business expenses of the department.

Manage relationships and contracts with suppliers.

Ensure records are maintained for linen inventory, uniforms, and other items as applicable.

Ensure that lost and found articles are stored properly and that the correct logs are maintained.

Co-ordinate work of external contract cleaners if required.

Ensure that par levels of linen, toweling and uniforms are current, a summary report should be sent to accounts. Take an accurate linen inventory bi-monthly.

Complete guest supply inventory each period end.

Prepare a complete summary each period for critique of all housekeeping & laundry areas, all variances or shortfalls to budget must be qualified.

Develop and maintain a motivational working environment within the department and positive relations with other departments.

Train staff to become multi skilled in all facets of housekeeping and associate departments.

Initiate measures to minimize all wastage of materials and amenities are used in the department.

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