Executive Housekeeper

Hilton Worldwide, Inc.; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking an Executive Housekeeper in Malacca City. The role involves overseeing all aspects of housekeeping and laundry operations, ensuring high cleaning standards, and providing excellent service to guests. Candidates should have at least 2 years of experience as an Assistant Executive Housekeeper and strong leadership skills. Join a prestigious team focused on delivering top-notch guest satisfaction.

Qualifications

• At least 2 years of experience as an Assistant Executive Housekeeper.
• Fluency in spoken English is advantageous.
• Good written and verbal skills.

Responsibilities

• Oversee all housekeeping operations and maintain cleaning standards.
• Establish training programs for team members.
• Inspect guestroom floors for cleanliness and maintenance.

Skills

Customer service orientation

Strong leadership skills

Attention to detail

Effective communication

Interpersonal skills

Job description

Job Description - Executive Housekeeper

Job Overview

The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.

Responsibilities

• Institute department SOPs and P&P.
• Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
• Extend courteous service to guests.
• Establish training programs, methods and procedures for team members’ development.
• Oversee departmental training programs and revise relevant manuals as necessary.
• Work out balanced working schedules for team members and maintain close payroll control to meet budget.
• Evaluate the performance of assigned team members from time to time.
• Listen to team members’ problems and assist / help to solve them.
• Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
• Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
• Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
• Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc.
• Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions.
• Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
• Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
• Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
• Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget.
• Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
• Adhere to the hotel’s security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.

Requirements

• At least 2 years of experience as an Assistant Executive Housekeeper.
• Responsive and customer focused.
• Able to drive excellence as well as routine work.
• Communicate effectively and clearly.
• Able to adapt work style and ethics appropriately.
• Positively listen to others and consider their concerns.
• Good written and verbal skills.
• Possess strong training, leadership and people management skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and possess an attention to details.
• Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics.
• Fluency in spoken English, advantageous.

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.