Executive, Front Office

A'Famosa Group; Alor Gajah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Alor Gajah is seeking a Front Office Associate to warmly welcome and assist guests, manage check-in/out procedures, and handle enquiries. The ideal candidate should possess good communication skills, a customer-oriented attitude, and the ability to multitask effectively. This role is essential for ensuring guest satisfaction and maintaining a presentable front office area. The position requires a pleasant personality and professional appearance.

Responsibilities

• Welcome and assist guests, visitors, and customers in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Answer phone calls, emails, and enquiries.
• Manage reservations, appointments, and guest requests.
• Handle guest complaints and provide appropriate solutions.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain accurate records and update systems accordingly.
• Handle payments, billing, and basic cashiering duties.
• Ensure the front office area is clean, organized, and presentable.

Skills

Good communication and interpersonal skills

Customer service–oriented attitude

Basic computer and system knowledge

Ability to multitask and work under pressure

Pleasant personality and professional appearance

Job description

Responsibilities

• Welcome and assist guests, visitors, and customers in a friendly and professional manner
• Handle check-in and check-out procedures
• Answer phone calls, emails, and enquiries
• Manage reservations, appointments, and guest requests
• Handle guest complaints and provide appropriate solutions
• Coordinate with other departments to ensure guest satisfaction
• Maintain accurate records and update systems accordingly
• Handle payments, billing, and basic cashiering duties
• Ensure the front office area is clean, organized, and presentable

Qualifications

• Good communication and interpersonal skills
• Customer service–oriented attitude
• Basic computer and system knowledge
• Ability to multitask and work under pressure
• Pleasant personality and professional appearance