Executive - Enterprise Application Support (ERP)

Hartalega; Sepang; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading manufacturing company in Malaysia is seeking a candidate to provide Enterprise Application support. You will manage user expectations, train users, and participate in system evaluations. A Bachelor's degree in Business Information System or related fields is required along with knowledge of ERP systems. This role involves preparing project documentation and ensuring project delivery on schedule.

Qualifications

• Bachelor's Degree in Business Information System or related fields.
• Knowledge of ERP or accounting systems needed.

Responsibilities

• Provide support for Enterprise Applications in manufacturing and sales.
• Manage issues or change requests and provide system user training.
• Prepare project documentation and participate in system testing.

Skills

Enterprise Application support

Issue management

User training

Business Process Flow documentation

ERP knowledge

Education

Bachelor Degree in Business Information System or equivalent

Tools

Microsoft Dynamics

NetSuite

SAP B1

Job description

Job Descriptions

• Provide Enterprise Application support and manage user expectation in manufacturing & Sales environment.
• Provide first level & second level Enterprise Application (ERP, CRM, SCM etc.) support to end user.
• To manage issues or change request.
• Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification and Change Management report.
• To provide system training for user.
• To participate in system evaluation and testing (SIT/ UAT).
• Work closely with system user and deliver the project on schedule.
• To prepare periodic operation report to management.
• Develop and demonstrate a high level of ethics, care for user that can meet or exceed expectations.

Job Requirements

• Bachelor Degree in Business Information System or its equivalent (i.e. Accounting, Business/Data Analytics, Supply Chain, Manufacturing, Business)
• Knowledge of any Enterprise Resource Planning (ERP) or accounting system. Eg. Microsoft Dynamics, NetSuite, Sage, Infor, Epicor, SAP B1 etc