Executive, Digital Content & Process Management

Singtel; Malacca City; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading telecommunications firm in Malaysia is seeking an Executive for Digital Content & Process Management. You will ensure smooth configurations and publishing across various digital platforms while collaborating with cross-functional teams. The ideal candidate has a degree in IT or related fields and at least 2 years of experience in web configuration. Fresh graduates with passion for digital operations are encouraged to apply.

Qualifications

• Minimum 2 years working experience in web configuration.
• Fresh graduates with strong interest in digital/web operations are encouraged to apply.
• Comfortable working in a fast‑paced 24/7 digital environment.

Responsibilities

• Configure and update digital content and campaigns across digital platforms.
• Perform quality checks and document configuration steps.
• Provide operational support for live configurations.

Skills

Web configuration experience

Attention to detail

Understanding of digital content lifecycle

SEO principles knowledge

Cross-functional collaboration

Education

Degree in IT, Digital Media or Communications

Job description

Be a part of something BIG!
As a Executive, Digital Content & Process Management, you are responsible to ensure smooth configuration, publishing, and operational excellence across Singtel’s consumer digital platforms – including Singtel.com, My Singtel App, GOMO, Hi App, and key enablers such as Payments, Identity and Notifications.

Make an Impact by:

• Configure and update digital content, campaigns, and offers using Content Management Systems (CMS) across Singtel digital platforms
• Execute time-critical web and app content changes (e.g., banners, product cards, buyflow journeys) according to business and marketing schedules
• Ensure consistency, accuracy, and compliance with brand, UX, and regulatory standards across all configurations
• Perform quality checks (sanity testing) on configurations before and after deployment to ensure error‑free customer experience
• Document configuration steps and maintain versioning/records for audit and traceability
• Operations Support & Incident Handling
• Provide operational support for live configurations, including timely execution of urgent change requests
• Assist in triaging and resolving content/configuration-related incidents in collaboration with Singapore onshore teams, Production Support, and IT
• Contribute to continuous improvement initiatives, streamlining configuration processes and identifying automation opportunities

Skills for Success:

• Degree graduate in IT, Digital Media or Communications
• Minimum 2 years working experience in web configuration
• Fresh graduates with strong interest in digital/web operations are encouraged to appl
• Strong attention to detail with ability to execute tasks with precision and accurac
• Good understanding of digital content lifecycle, SEO principles, and publishing processes
• Comfortable working in a fast‑paced 24/7 digital environment with cross-functional stakeholder
• Willingness to work occasional weekend morning or midnight shifts

Your Career Growth Starts Here. Apply Now!