Executive - Customer Service (Based in Meru, Klang)

GS Paperboard & Packaging Sdn Bhd; Meru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading packaging company based in Meru, Klang is seeking an Executive - Customer Service to manage customer orders and ensure accurate delivery schedules. Responsibilities include liaising with customers, preparing production schedules, and addressing inquiries efficiently. Candidates should hold a Bachelor's Degree in Business and possess strong analytical and communication skills. Proficiency in English, Mandarin, and Bahasa Malaysia is essential, with fresh graduates encouraged to apply. A proactive approach and the ability to work under pressure will be critical for success in this role.

Qualifications

• Ability to work systematically and possess analytical thinking skills.
• Good in analysis and reporting skills.
• Proficient in English, Mandarin, and Bahasa Malaysia.

Responsibilities

• Keying all customer orders ensuring accuracy for pricing and delivery dates.
• Liaising with customers regarding delivery schedules and inquiries.
• Preparing monthly production schedules and coordinating with the warehouse.

Skills

Analytical thinking

Interpersonal skills

Negotiation skills

Communication skills

E-marketing knowledge

Education

Bachelor's Degree in Business Studies/Administration/Management

Tools

SAP

WIBS applications

Job description

Executive - Customer Service (Based in Meru, Klang)

To keying all of customer orders and to ensure everything is in order such as selling price, date of delivery, printing specification, sufficient lead-time.

Accountable to liaise with customer in respect of their delivery schedule and all incoming enquires.

As a liaison with Planning Department on the inventory and production planning status.

Handle for the monthly customer complaint report.

Fully understand on the company’s products and its application; understand our machines ability and provide prompt info and suggestion to customer’s enquiry.

Prepare monthly production schedule, capacity planning and product grade sizes.

Coordinate with warehouse department on delivery matter.

Follow-up on all the urgent orders to ensure timely deliveries.

Able to analyze and highlight abnormalities in orders and pricing.

Assist in any ad-hoc project assigned.

Job Requirements:

• Bachelor's Degree in Business Studies/Administration/Management and equivalent.
• Ability to work systematically and possess analytical thinking skills.
• Able to speak and write well in English, Mandarin and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Fresh graduate with the motivation and drive are also encouraged to apply.
• Good interpersonal, negotiation & communication skills
• Good in analysis and reporting skills.
• Proactive and able to work under pressure with minimum supervision.
• Tactful in dealing with all parties & able to fulfil deadlines.
• Knowledge in e-marketing will be an added advantage.
• Understand SAP and WIBS applications will be an added advantage.

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