Executive, Customer Relationship Management

Permas Jaya Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property development group in Johor Bahru is seeking an Executive for Customer Relationship Management. This role involves providing excellent customer service, handling complaints, and managing defect progress. Candidates should possess a Diploma in Property/Project Management and a minimum of one year of relevant experience. The position requires proficiency in Bahasa Malaysia and English, along with strong interpersonal skills. A supportive work environment and performance-driven rewards await the successful candidate.

Benefits

Growth opportunities

Yearly performance bonus

Performance-driven rewards

Collaborative work environment

Qualifications

• At least 1 year of working experience in the related field is required.
• Required languages are Bahasa Malaysia and English.
• Must possess own transport and license.

Responsibilities

• Provide excellent customer service experience to homeowner.
• Maintain proper record of complaints, applications, defects.
• Handle and monitor customer complaints regarding defects progress.
• Deliver Vacant Possession and hand over property to purchaser.
• Prepare weekly/monthly reports on defects rectification progress.
• Engage and monitor 3rd party contractors.
• Liaise with Authorities regarding permits, licensing, bills.

Skills

Good customer service delivery

Dynamic personality with initiative

Problem solving capabilities

Details oriented

Interpersonal and communication skills

Education

Diploma in Property/Project Management or related discipline

Job description

Executive, Customer Relationship Management

Stable career with growth opportunities in a reputable property development group

Performance-driven rewards with yearly performance bonus

Supportive and collaborative work environment

Job Description

To provide excellent customer service experience to homeowner.

Maintain proper record of complaints, applications, defects or any written inquiries and to be stored digitally or physically.

Handle and monitor customer complaints regarding defects progress.

Delivery of Vacant Possession and handling over property to purchaser.

Work closely with related departments on delivery of VP and defects management.

To prepare weekly/monthly reports on defects rectification progress.

To engage and monitor 3rd party contractors start from quotation until approval process.

To liaise with Authorities regarding permit, licensing, bills and other.

Any other duties that may be assigned from time to time by Management.

Job Requirements

Candidate must possess at least Diploma in Property/Project Management or any related discipline.

At least 1 year(s) of working experience in the related field is required for this position.

Required language: Bahasa Malaysia and English.

Required skills: Good customer service delivery, dynamic personality with initiative, problem solving capabilities, details oriented, high maturity with good interpersonal and communication skills.

Basic technical knowledge and have experience in building or house defects management.

Must possess own transport and license.

Applicant must be willing to work in Permas Jaya and any other location.