Executive, Customer Experience / Telesales

Toyota Capital Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Malaysia seeks an Executive for Customer Experience/Telesales. The candidate will be responsible for managing customer interactions, conducting telesales for insurance products, and providing exceptional service. Ideal applicants should have a diploma/degree, relevant experience and be proficient in both English and Bahasa Malaysia. The role includes numerous perks such as competitive salary, health benefits, and career growth opportunities. Fresh graduates are welcome to apply.

Benefits

Competitive Salary & Performance Bonus

Comprehensive Health Coverage

Dental & Optical Benefits

16% Employer EPF Contribution

Career Growth Opportunities

Positive Work Culture

Qualifications

• Minimum 1 - 2 years of working experience in Customer Service field.
• Fresh Graduates are encouraged to apply.

Responsibilities

• Attend outbound & inbound calls to provide excellent service.
• Build customer retention by handling loan application submissions.
• Manage administrative tasks on insurance products.
• Conduct telesales for all Insurance Products.
• Handle insurance claim cases from offer letter to payment.
• Promote TCAP EZ Connect app for FPX transactions.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Strong communication skills

Interpersonal skills

Ability to multitask

Quick learner

Teamwork

Education

Minimum Diploma/Degree in any field

Job description

Executive, Customer Experience / Telesales

Be the voice that makes a difference!
Join our team and deliver exceptional customer experiences while handling insurance processes and promoting digital solutions. If you’re passionate about helping customers and growing your career, this role is for you.

Responsibilities

Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.

To build customer retention rate by attending interested customers, interviewing customers and handling loan application submissions.

To attend administrative tasks on insurance products from interview to submission including request payment.

To perform telesales for all Insurance Product (Auto & Credit Life)

To handle insurance claim case from receiving offer letter from insurance company to payment paid to our company.

To promote TCAP EZ Connect app to non-app users and to increase the number of FPX transactions.

To perform relief functions assigned during the absence of any team member

Job Requirements

Minimum Diploma/Degree in any field

Minimum 1 -2 year of working experience in Customer Service field

Proficient in English and Bahasa Malaysia.

Strong communication and interpersonal skills.

Ability to multitask, learn quickly, and work well in a team.

Fresh Graduates are encouraged to apply!

Why Join Us?

• ✔️ Competitive Salary & Performance Bonus
  We value your contributions and reward results.
• ✔️ Comprehensive Health Coverage
  Includes GP outpatient, hospitalization, and insurance benefits.
• ✔️ Dental & Optical Benefits
  Stay healthy and confident — we've got you covered.
• ✔️ 16% Employer EPF Contribution
  Above the statutory rate — we invest in your future.
• ✔️ Career Growth Opportunities
  Take your career to the next level with us through continuous learning and internal mobility.
• ✔️ Positive Work Culture
  Be part of a supportive team with strong values and collaboration.

📩 Ready to grow your career? Apply now and join our team!

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