Executive, Credit Control

Qualitas Health; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A healthcare provider in Malaysia is seeking candidates for accounts receivable management. Responsibilities include tracking outstanding payments, reconciling accounts, and liaising with clinics. Ideal candidates should possess strong communication and multitasking skills. Fresh graduates are encouraged, though experience in accounts receivable or credit control is preferred. Proficiency in Microsoft Excel is necessary. This role offers a chance to work collaboratively within teams to improve processes.

Responsibilities

• Monitor and follow up on outstanding payments.
• Reconcile account receivables using data from clients.
• Communicate with customers to follow up on overdue accounts.
• Liaise with clinics for supporting documents.
• Escalate high-risk accounts to management.
• Coordinate with Finance for collection accuracy.
• Assist in resolving client queries related to receivables.
• Ensure billing accuracy and coordinate credit notes.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Collaborative work

Data analysis

Education

Fresh graduates welcome

Tools

Microsoft Excel

Job description

• Monitor and follow up on outstanding payments to ensure timely collection within agreed credit terms.
• Reconcile account receivables using data from clients, portals (TPA), and clinics.
• Communicate with customers via phone and email to follow up on overdue accounts.
• Liaise with clinics and operations teams to retrieve supporting documents required by clients.
• Escalate high-risk accounts to management and recommend appropriate action (e.g. suspension, litigation).
• Coordinate with Finance to ensure collections are correctly recorded and unmatched payments are identified.
• Assist in resolving client queries, feedback, and disputes related to account receivables.
• Ensure billing accuracy and coordinate issuance of Credit Notes/Debit Notes as needed.
• Foster effective working relationships with internal teams including Operations, Clinics, and Finance.
• Review and improve process flows and SOPs in line with system enhancements or internal improvements.
• Take on new tasks, assignments, and projects as assigned by the Manager from time to time, reflecting the evolving needs of the department or organization.

Requirements

• Fresh graduates are encouraged to apply.
• Candidates with experience in Accounts Receivable, Credit Control, or Collections will have an added advantage.
• Strong communication and interpersonal skills, with the ability to multitask and work collaboratively.
• Proficiency in Microsoft Excel and basic data analysis is preferred.
• Possession of own transport is an advantage, especially for ad-hoc visits to clinics or customers.