Executive - Contract Logistics/SCM, Quality

DB Schenker; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global logistics provider in Malaysia is seeking a quality manager to oversee warehouse operations. The ideal candidate should have a degree in Quality Management and at least 2 years of experience in quality or warehouse operations. Responsibilities include ensuring compliance with standards, conducting audits, and investigating issues within the warehouse. Strong problem-solving skills and proficiency in English and Bahasa Malaysia are required. Join us to help improve productivity and customer service.

Qualifications

• At least 2 years of working experience in quality or warehouse operations.
• Basic knowledge of quality management principles and warehouse operations.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Ensure compliance with company SOPs and customer-specific requirements.
• Conduct regular checks and audits on warehouse processes.
• Investigate customer complaints and drive corrective actions.

Skills

Problem-solving

Good communication skills

Interpersonal skills

Education

Degree in Quality Management or related field

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Job Overview

• To ensure warehouse operations comply with customer requirements, company standards, and regulatory guidelines
• Monitor and improve the quality of processes and outputs to achieve customer satisfaction
• Conduct investigations, identify root causes, and implement corrective and preventive actions for quality issues
• Support the warehouse team in maintaining accuracy, efficiency, and compliance in daily operationsProvide timely quality reports and updates to management and customers
• Act as the main contact point for all quality-related matters in the warehouse
• Accept any job responsibilities that may be assigned by the management from time to time

Job Responsibilities

• Ensure compliance with company SOPs, work instructions, and customer-specific requirements
• Conduct regular checks, inspections, and audits on warehouse processes and documentation
• Investigate customer complaints, non-conformities, or errors, and drive corrective actions to closure
• Monitor inventory accuracy and ensure proper handling of rework, returns, or special projects
• Work closely with operations to strengthen process controls and prevent recurring issues
• Maintain proper records of quality reports, audits, and corrective actions
• Train and guide staff on quality awareness and correct procedures
• Provide weekly and monthly quality performance reports to management and customers
• Escalate major issues to management and propose improvement measures
• Support continuous improvement efforts in warehouse productivity, accuracy, and customer service
• Minimum Degree in Quality Management, Engineering, Logistics, Supply Chain, or related field
• At least 2 years of working experience in quality or warehouse operations, preferably in a 3PL or logistics environment
• Basic knowledge of quality management principles and warehouse operations
• Strong problem-solving and troubleshooting skills
• Good communication and interpersonal skills with ability to work with different levels of people
• Fluency in English and Bahasa Malaysia
• Organized, detail-oriented, and able to work independently

To be considered for this position you must have valid rights to work and live in Malaysia.