Executive, Content Monitoring

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A national regulatory agency is seeking a qualified candidate to monitor and analyze content on new media platforms in Cyberjaya. The role involves ensuring legal compliance, preparing management reports, and coordinating with law enforcement. Candidates must have a Bachelor's Degree in a relevant field and 2-5 years of experience in technology and media regulations. Strong analytical and technical skills are essential, along with the ability to work in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field is mandatory.
• 2-5 years of working experience with knowledge of technology and new media.
• Sound understanding of legal and regulatory frameworks.

Responsibilities

• Monitor and analyze content on new media platforms for legal compliance.
• Prepare reports for management based on analysis.
• Produce statistical data related to new media.
• Coordinate with law enforcement on harmful content.

Skills

Emerging technology synthesis

Microsoft Office

In-depth understanding of metrics and reporting

Analytical reporting skills

Technical writing skills

Understanding of enforcement and compliance

Web intelligence-gathering skills

Education

Bachelor's Degree in Communication, Computer Science, Information Technology, Law

Job description

Job Summary

Monitor, assess, interpret and analyse content-specific data and probe it to spot trends, extract information, create risk forecasting, and report content analytics to management of functions, in order to assist the stakeholders in making better-informed operational or policy decisions.

Job Responsibilities

1. Monitor, analyse and identify content on any new media platforms that may or have violated the written laws of Malaysia and flag for action in timely manner.

2. Action for offences case

   • Need to refer Team Lead for direction on action/plan to be taken before bring-up to Director.
   • Identification of element of violations on identified new media content.
   • Develop recommendation on further course of action based on analysis and assessment.
   • Action to be taken such as content removal, blocking/ suspension, first information report (FIR) and other action where needed.
   • Prepare analysis, assessment, and report/memo/paper for escalation to other internal department and MCMC management.
   • Prepare pre-profiling
   • Assist complaint assessment beyond office hours.
3. Recognise trends and patterns and escalation issues.
4. Produce and manage statistical data relating to new media in Malaysia, as and when assigned by the management.
5. To generate of articles for the sebenarya.myportal, portal database backup, maintenance, and update to ensure smooth running.
6. Build clear documentation around ad hoc analyses, methodology, and data definitions for raw and munged data.
7. Coordinate with respective law enforcement agencies (LEAs) and Ministries on anticipatory management and prevention of harmful content, including issuing alerts, referrals, FIR and content takedown/escalation.
8. Implement content monitoring activities, as well as monitoring of key events and occurrences, to ensure high level of organizational awareness, speed reaction rate.
9. Proactively identify for currently undetected misuse or abuse by leveraging internal data, open-source intelligence and third party private intelligence.
10. Review of sensitive content sometimes involving graphics and disturbing subject matter.
11. Gather, analyse and utilise relevant data to anticipate on virality and potential backlash of any content to national security and public order, in ensuring action to refer or elevate cases to other department or other LEAs if necessary, as well to develop ways to improve overall user experience.
12. Making complicated content moderation decisions including escalation to respective web portal or blog admins, for action.
13. Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community.
14. Use internal/external tools to review and flag user generated content (UGC) on the platform.
15. Mitigate within reasonable definitions any fraud, scams, or otherwise illegal activity occurring on UGC platforms.
16. Including but not limited to the above accountabilities/ key accountabilities.

Qualification & Work Experience

1. Bachelor's Degree in Communication, Computer Science, Information Technology, Law, or other related qualification from a recognized university.
2. 2-5 years working experience, with strong knowledge in technology and new media, as well sound understandings of legal and regulatory frameworks.

Technical Competencies/Skills

• Emerging technology synthesis
• Microsoft Office
• In-depth understanding of metrics and reporting, including the introduction of new data points and methods for measuring social sentiment.
• Analytical reporting skills
• Technical writing skills
• Understanding of enforcement and compliance requirements
• Internet, open source, and web intelligence-gathering skills.

Behavioral Competencies/Skills

• Quick learner and adaptable to learn new processes, concepts, and skills
• Results-oriented, self-directed, and inquisitive
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
• Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.

Candidate must be willing to work in Cyberjaya and Malaysian citizen.