Executive Console Support - English and Cantonese Language Support

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks an Executive Console Support specialist fluent in English and Cantonese. The successful candidate will perform Level 1 monitoring for various systems and applications, troubleshooting incidents, and preparing reports. This full-time position offers a competitive salary of RM3,500 – RM4,000, along with allowances for mobile and shifts. Applicants should ideally have 2-3 years of experience in IT, particularly in system monitoring tools and a proactive customer-focused mindset.

Benefits

Mobile Allowances: RM150

Shift allowances: RM25 Day Shift, RM35 Night Shift

Annual Leave: 15 days

Medical Leave: 14 days

Medical and hospitalization coverage

Qualifications

• Minimum 2-3 years of experience in the IT Field.
• Experience in tools for System and Application monitoring is an advantage.
• Experience in backup systems will be an added advantage.

Responsibilities

• Perform L1 monitoring for System or Application production servers.
• First level troubleshooting to ensure incident resolution.
• Prepare daily, weekly, monthly reports for management review.

Skills

System Monitoring Tools: SolarWinds, Nagios XI, Dynatrace

Basic knowledge of Linux, Windows, WebLogic

Incident Management Tools: ServiceNow, Helix, BMC Remedy

Control‑M or equivalent

Backup Tools: Veeam, Veritas

Basic Networking: LAN, WAN, IP addressing

Strong command of English, Cantonese, Mandarin

Excellent computer literacy: MS Office, Outlook

Fast and accurate typing skills

Strong analytical and problem-solving skills

Team-oriented with a proactive mindset

Education

Diploma/Degree in Computer Engineering/Information Technology

Job description

Executive Console Support - English and Cantonese Language Support

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Job Description

The Responsibilities of the Role:

• Perform L1 SMC monitoring for System (Linux/Windows/WebLogic/Database/Storage/Network) or Application’s production servers.
• Perform first level troubleshooting for the required System or Applications to ensure the incident is resolved.
• Resolve/Close the Incident ticket by updating the relevant information upon successful troubleshooting.
• Assign Incident Ticket to L2/L3/L4 relevant support when Level 1 troubleshooting is failed.
• Assist or participate in any activities that been assigned by Shift Leader.
• Assist Change Manager to perform simple change execution on the change ticket.
• Perform batch scheduling monitoring, update, rerun and report.
• Perform backup monitoring, update, rerun and report.
• Perform daily health check across all Monitoring tools and report to Tools Administrator for any issues.
• Prepare daily, weekly, monthly, ad hoc report for management review.
• Willing to work on shift rotations and standby.

Skill Requirements:

• System Monitoring Tools: SolarWinds, Nagios XI, Dynatrace, ScienceLogic, BMC Patrol, IBM BigFix.
• Operating Systems: Basic knowledge of Linux, Windows, WebLogic.
• Incident Management Tools: ServiceNow, Helix, BMC Remedy.
• Batch Scheduling Tools: Control‑M or equivalent.
• Backup Tools: Veeam, Veritas, VMware backup solutions.
• Basic Networking: LAN, WAN, IP addressing, and basic Wi‑Fi troubleshooting.
• Storage & Hardware Basics: RAID, disk usage, memory, CPU, BIOS.
• Strong command of spoken & written English, Cantonese, and Mandarin.
• Good multitasking and time management skills.
• Excellent computer literacy: MS Office, Outlook, and internet research.
• Fast and accurate typing skills (minimum 35 words per minute).
• Strong analytical and problem‑solving skills.
• Clear communication with good pace, articulation, and pronunciation.
• Team‑oriented with a proactive and customer‑focused mindset.

Experience:

• Minimum 2-3 years of experience in the IT Field.
• Experience in tools used for System and Application monitoring (e.g. SiteScope, Whatsup Gold, SolarWinds, ScienceLogic, Helix/ServiceNow ITSM, Quest Fog light, Dynatrace, Nagios XI, BMC Patrol (True Sight) and IBM BigFix) will be an added advantage.
• Experience in backup system (Veeam, veritas, VMware, etc.) will be added advantage.
• Experience in System (Linux/Windows/WebLogic/Database/Storage/Network) will be an added advantage.
• Experience in Control‑M for batch scheduling or any equivalent tool on batch scheduling, monitoring of jobs will be an added advantage.
• Diploma/Degree holder in Computer Engineering/Information Technology or related disciplines.

The Package:

• Attractive Salary (RM3,500 – RM4,000)
• Mobile Allowances: RM150.
• Shift allowances: 25/day - Day Shift, 35/day Night Shift
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required:

• Entry Level

Location:

• Bangsar South.

Employment Type:

• Full Time.