Executive, Commercial

Delivery Hero Austria; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading delivery platform is seeking Commercial (Telesales) Executives to engage partners through phone-based sales. Responsibilities include achieving KPIs, conducting research, and maintaining detailed records. Ideal candidates will possess strong communication skills, an ability to adapt, and a target-oriented mindset, and will benefit from telesales experience.

Qualifications

• Comfort with outbound calls and effective communication in English.
• Proficiency in Bahasa Malaysia is an advantage.
• Familiarity with online business tools like Google applications required.

Responsibilities

• Engage potential and existing partners through calls and pitches.
• Meet daily productivity targets for calls and sales.
• Maintain organized records and handle objections effectively.

Skills

Selling

Communication

Persuasion

Teamwork

Adaptability

Tools

Google applications

Job description

About the opportunity

ROLE POSITIONING AND OBJECTIVES

We are seeking persuasive Commercial (Telesales) Executives with exceptional selling, communication, and closing skills to engage potential and existing partners. The Commercial Executive will be responsible for calling, pitching, following up, and servicing partners at a high performance level.

WHAT YOU WILL OWN:

While leads are provided, your responsibilities include:

1. Having the ability to sell confidently over the phone.
2. Researching, reaching out to, and speaking with the right decision-makers.
3. Being sales-minded and resourceful to meet KPIs.
4. Ensuring accuracy in documentation, partner approval, and system processing.
5. Achieving daily productivity targets for calls and sales.
6. Keeping organized records of calls and sales, noting useful information.
7. Handling objections effectively, persuading, creating urgency, and acting swiftly.
8. Providing solutions in line with company offers as a second nature.
9. Consistently meeting and exceeding KPI targets set by the company.

ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE

Since this is a 100% telesales role, the incumbent must be comfortable making outbound calls via digital tools and speaking over extended periods. Effective communication in English is required; proficiency in Bahasa Malaysia is an advantage.

Previous telesales experience is not mandatory but beneficial. Familiarity with online business tools such as Google applications is necessary; experience with Salesforce is a plus but not required. The candidate should be a strong relationship builder, target-oriented, resilient, a team player, and eager to learn. Quick adaptability to operational changes is essential.

Who we are

foodpanda is part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70 countries. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.