Executive Client Management

DKSH Group; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global client management firm in Petaling Jaya is looking for an Executive Client Management to support day-to-day operations of client accounts and ensure seamless business integration. The ideal candidate will have strong client management and analytical skills, a diploma in Business Administration, and proficiency in Microsoft Office tools. Responsibilities include conducting business analysis, tracking client profitability, and coordinating activities across departments to enhance client services.

Qualifications

• Demonstrate basic understanding of clients' industry/business/products.
• Demonstrate basic client management and communication skills.
• Proven advanced numeracy and quantitative analysis.

Responsibilities

• Support superior in managing daily operating expenditures against budgets.
• Conduct business analysis to understand market situation and requirements.
• Prepare documents on business integration and processes.
• Track accuracy of clients' profit and loss.
• Identify opportunities to expand services provided to clients.
• Coordinate with internal departments for issue resolution.
• Prepare business communication documents.
• Coordinate planned activities with operational departments.

Skills

Client management

Communication skills

Numeracy skills

Quantitative analysis

Office productivity tools

Cultural sensitivity

Fluency in local language

Fluency in English

Education

Certificate/diploma in Business Administration or equivalent

Tools

Excel

Word

PowerPoint

Job description

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Title: Executive Client Management

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 219864

Job Summary

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Conduct business analysis to understand market situation and clients' requirements to support development of business plans
• Prepare documents on business integration, including processes and system setups
• Prepare report and track the accuracy of clients' profit and loss
• Identify opportunities to expand services provided to clients, introduce additional VAS services to clients, and share leads with Business Development
• Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely
• Prepare relevant documents for business communications and business review meetings
• Coordinate and communicate all planned activities to all operational departments and Business Units

Functional Skills and Knowledge

• Demonstrate basic understanding of clients' industry/business/products
• Demonstrate basic client management and communication skills
• Proven advanced numeracy and quantitative analysis
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate appreciation and respect for cultural sensitivities especially in cross‑country/cultural interactions
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Certificate/diploma in Business Administration, or equivalent