Executive - Client Engagement

Holiday Tours & Travel Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel services provider in Kuala Lumpur is seeking a motivated Executive – Client Engagement to enhance customer service and maintain client relations. The ideal candidate will have a strong background in sales, excellent communication skills, and a diploma or degree in hospitality or business. This position plays a crucial role in driving business growth and achieving sales targets while ensuring high customer satisfaction and account management.

Qualifications

• Experience in customer service and sales roles.
• Track record of meeting or exceeding targets.
• Willingness to travel as needed.

Responsibilities

• Develop and implement business plans and sales strategies.
• Manage corporate client accounts and retention activities.
• Conduct proposals and presentations.

Skills

Customer service experience

Sales skills

Interpersonal skills

Communication skills

Education

Diploma/Degree in Tourism & Hospitality Management or Business Administration

Job description

Executive - Client Engagement

As an Executive – Client Engagement at Holiday Tours, you are responsible for delivering exceptional customer service, retaining existing clients, building a new client base, and achieving sales targets. This role is crucial in identifying business opportunities, developing new accounts, and contributing to the overall objectives of the business unit. You will ensure that customer interactions align with Holiday Tours’ high standards, ultimately optimizing performance and driving business growth.

Job Responsibilities

• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Initiate and coordinate the development of action plans to penetrate new markets and ensure proposals are delivered/handled on time.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Plan and schedule sales calls to clients, followed by reporting on outcomes.
• Plan outstation sales calls to clients and branches, followed by a report.
• Liaise and work closely with Account Managers, Ticketing and operations personnel, overseas operators, suppliers and airlines personnel.
• Manage the growth of existing corporate (National & Global) client travel programs.
• Conduct overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management).
• Execute new sales acquisition activities (lead generation strategy, cold calling, networking events, RFP) and other revenue‑generating activities such as MICE events, tour leading, and client personal travel.
• Maintain administrative records of account files, folders, and overall client reporting tasks.
• Liaise and assist other departments and HQ/branches on matters relating to corporate sales.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricing, sales and activity reports.
• Create and conduct proposals and presentations.
• Recommend process improvements and attend relevant training.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team and the company’s SOP.
• Safeguard and not disclose customer (personal and organization) details and the company’s confidential information.
• Assist in trade shows / customer shows when necessary (e.g., MAS Travel fair, MATTA).
• Perform other duties at the discretion of the company.

Job Requirements

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
• Possess experience in customer service and sales roles, with a track record of meeting or exceeding targets.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel as needed for client meetings and industry events.
• Adherence to ethical standards and a commitment to upholding company values.

About Holiday Tours & Travel (HTT)

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operated in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel‑based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups such as Virtuoso, Hilton, and Marriott.

Company Values

• Deliver WOW
• Be RELIABLE
• Pursue GROWTH
• Stay HUMBLE