Executive - Business Channels (Operations & Customer Services)

Haridwarbn; Malaysia; On-site; MYR 33,000 - 67,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a dedicated team member for a Branch Sales & Service role. You will provide superior customer service, handle transactions, and support cross-selling of bank products.

The position requires a diploma or higher, cash handling and sales experience, plus relevant banking licenses. You will work with the team to meet service targets and ensure operational excellence across the branch.

Qualifications

• Minimum diploma holder and above.
• Related working experience in financial institution or related field.
• Licensing Requirements: FIMM / UT license, PCE & TBE licenses.

Responsibilities

• Provide branch service and cross-sell bank products as applicable.
• Assist in managing branch queue time per Service Level Agreement.
• Handle deposits, withdrawals, remittances and other bank products accurately and timely.
• Support digital transformation initiatives and use i-Pads/devices for customer service.
• Maintain confidentiality and a clean, professional work area; attend trainings.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Education

Diploma or above

Job description

If you are looking to excel and make a difference, take a closer look at usSales & ServiceProviding superior service to branch customers and cross selling of bank products as applicableRequired to carry clear sales targets for specific productsAssist in the management of branch queue time as per the Banks approved Service Level AgreementLearning and using I-Pads/other devices (if applicable to branch) for customers service/ cross sellingPerform Meeter-Greeter/Navigator role on rotational basis / as applicableAssist in calling up customers for service / sales interactionsStepping out of the branch to meet customers for service / sales discussions occasionally / as applicableSupport Banks Digital Transformation initiativesAccepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.OperationsAccept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank from time to time) in a timely and accurate manner.Over-riding of transactions.Perform Self-Audit Check diligently as requiredComply to Banks internal SOPs as applicableOn stand-by during weekend for SST activities / as applicablePerform Relief CSOM functions / as applicableResponsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)Comply to staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigationObserve the Banks Code of Conduct & EthicsOther ResponsibilitiesMaintaining confidentiality of customers and Banks information in a responsible mannerKeeping a clean, organized work area and maintain a professional appearanceAttending all trainings as applicable including e-learning/Smart-upFiling of reportsOccasionally help in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.Carrying out other duties as assigned periodically.ManagerialSupervise clerical staff where applicableSupport a conducive working environment among team membersOrganizationalRepresent HLB in relationship building with the communityProvide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of Customer Service, Cross Selling (for products applicable) and contribute to Operational control and compliance as specified by the Bank.Requirements:Minimum diploma holder and aboveRelated working experience in Financial Institution or related fieldPossess Customer interaction / cash handling / transaction processing / sales experienceLicensing Requirements: FIMM / UT license, PCE & TBE licensesAbout Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our Digital at the Core ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now. .