Executive - Business Channels (Operations - Customer Service)

Hong Leong Bank; Putrajaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

Hong Leong Bank is seeking an Executive - Business Channels (Operations - Customer Service) in Malaysia. The role focuses on delivering superior service to walk-in customers, supporting CSAT targets and cross-selling key banking products.

Responsibilities include branch operations, cash handling, and maintaining compliance while achieving product growth through CASA, FD books, and portfolio sales. Fresh graduates and experienced candidates are welcome to apply.

Qualifications

• Fresh graduates or candidates with relevant work experience are welcome to apply.
• Related working experience in financial institution or related field is preferred.
• Possess customer interaction, cash handling, transaction processing or sales experience.

Responsibilities

• Provide superior customer service to walk-in customers and contribute to CSAT goals and Mystery Shopping results.
• Carry clear targets for CASA and FD Book growth, account opening, cross-selling of PL, Credit Cards and Portfolio Sales.
• Learn and use I-Pads or devices for customer service and cross selling where applicable.
• Assist in calling customers for service and sales interactions.
• Carry out branch operations including deposits, withdrawals, remittances and other products, with timely and accurate processing.
• Maintain branch cash holdings and perform end-of-day cash balancing; comply with transaction limits and risk controls.
• Observe confidentiality and maintain a professional appearance; participate in trainings and complete required reports and housekeeping duties.

Skills

Customer service

Cash handling

Cross-selling

Communication skills

Integrity

Accountability

Professional appearance

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Executive - Business Channels (Operations - Customer Service)

If you are looking to excel and make a difference, take a closer look at us…

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;

Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

Assist in calling up customers for service / sales interactions;

Operations

Carry out Branch RCSA through sample checking and effective rectification as applicable;

Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

Over-ride transactions as per Bank defined transaction limits;

Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

Observe and comply with the Bank’s Code of Conduct & Ethics;

Other Responsibilities

Maintain confidentiality of customers and Bank’s information in a responsible manner;

Keep a clean, organized work area and maintain a professional appearance;

Attend all trainings as applicable including e-learning/Workday;

Filing of reports;.

Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;

Carry out other duties as assigned periodiclly.

Requirements

Education/Qualification

Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

Related working experience in financial institution or related field

Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

Basic banking knowledge

High level of integrity and accountability

Excellent service mindset and communication skills and cross selling skills

Professional appearance and courtesy

Certification/Licensing Requirements (optional)

FIMM / UT license

PCE & TBE license

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.