Executive, Branch Support Admin

CARSOME; Temerloh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Malaysia is seeking an administrative support professional to assist in vehicle handover and inspections. The role involves coordinating with logistics for inter-branch vehicle transfers and ensuring the quality of the fleet. Ideal candidates will have at least 2 years of automotive experience, a valid driving license, and strong multitasking abilities. This position offers an opportunity to work within a dynamic team.

Qualifications

• Minimum 2 years of experience in the Automotive industry.
• Valid driving license with a clean record and willingness to travel.
• Familiarity with JPJ or Puspakom’s procedure is a plus.

Responsibilities

• Support retail administrative processes from order to delivery.
• Conduct inspections and maintain vehicle condition.
• Perform stock counts to ensure inventory accuracy.
• Assist with dealer and customer car collections.
• Facilitate inter-branch vehicle transfers.

Skills

Interpersonal communication

Multitasking

Problem-solving

Time management

Education

SPM / Diploma / Degree

Automotive Education (preferred)

Job description

About You

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

• Vehicle Handover & Inspection
  • CCL Car Handover Checklist & Rejection Submission
  • Conduct Pre-Delivery Inspections (PDI)
  • Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
  • Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
  • Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
  • Coordinate Car Wash or USP. Update AppSheet.
• Stock & Inventory
  • Monthly stock counts to ensure vehicle inventory accuracy.
  • Update CarTracker(C2B) before and after every collection to prevent discrepancies.
  • Tag keys accurately based on vehicle number plates for easy tracking.
• Dealer & Customer Collection Support
  • Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
  • Conduct PDI during dealer car collection from the yard.
  • Transport cars from yard to branch for dealer pickup.
  • Receive and facilitate car handovers from different branches.
• Vehicle Transfer & Logistic Coordination
  • Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
  • Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
  • CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
  • Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME's fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.