Executive – Branch Operations, Kota Kinabalu Branch

FWD Insurance Berhad; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A life insurance company in Kota Kinabalu is seeking an Executive for Branch Operations to deliver positive customer experience through efficient operations. Responsibilities include ensuring service levels, supporting operational requests, and handling administrative functions. Candidates should possess tertiary education and good communication skills. Experience in Customer Service or Life Insurance is preferred.

Qualifications

• Pleasant personality required.
• Experience in Customer Service/Life Insurance is an advantage.

Responsibilities

• Ensure service level meets standard for productivity and service excellence.
• Provide support for operational requests from policyholders.
• Handle general administrative functions.

Skills

Customer service skills

Good communication skills

Administrative support

Education

Tertiary education in any field

Job description

Executive – Branch Operations, Kota Kinabalu Branch

This position is primarily responsible for delivering positive customer experience through efficient operations and administrative support.

Responsibilities:

• Ensure the service level of branch meets its basic standard in terms of productivity and service excellence.
• Provide support and help solve operational requests, issues and queries by policyholders and sales intermediary.
• Perform day-to-day general administrative functions such as handling incoming and outgoing mails, recording, filing, scanning, courier, office upkeep, etc.
• Provide administrative assistance and support to Branch Regional Head/Business Development Manager/Regional Director.
• Assist to prepare monthly/quarterly branch reports for reporting purpose, and further escalation, if any, in relation to Compliance & Risk Management (i.e. Petty Cash Reimbursement, Branch KPIs, Enquiry/Document Submission).
• Act as AML/CFT Branch Officer and raise manual STR via AIMS or report to Compliance any customers / transactions (attempted or successful) that are unusual, suspicious or doubtful.
• Assist to prepare and send utility bills / invoices / statements to Finance Department for payment issuance on miscellaneous payments.
• Provide proper guidance/assistant to customers/agents on online payment/customer portal/agency portal in line with company direction which is to go digital.

Requirements:

• Tertiary education in any field.
• Pleasant personality and good communication skills.
• Experience in Customer Service/Life Insurance will be an advantage.

Company Overview:

FWD Insurance Berhad is a pan-Asian life insurance business focused on simplifying the insurance journey through innovative and digital solutions.