Executive, Branch

Manulife Financial; Kota Bharu; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading international financial services provider in Kota Bharu, Malaysia is seeking a Branch Executive to oversee operations and ensure compliance. You will drive business growth through strategic sales initiatives and provide exceptional client service. The role requires a Bachelor's degree and 2–4 years of relevant experience. This position offers a hybrid working arrangement.

Qualifications

• 2–4 years of experience in business development, branch operations, or financial services support.
• Strong communication, organizational, and problem-solving skills.
• Highly motivated, proactive, and able to work independently as well as in a team.

Responsibilities

• Drive branch business development initiatives to achieve sales and recruitment targets.
• Support advisers with training, activities, and engagement programs.
• Manage branch administration, daily operations, and compliance.

Skills

Business development

Sales

Communication

Organizational skills

Problem-solving

Administrative proficiency

Education

Bachelor’s degree in Business, Finance, Marketing, or related field

Job description

As a Branch Executive, you will be responsible for overseeing branch operations, ensuring regulatory compliance, and delivering exceptional client service. This role also involves driving business growth through strategic sales initiatives and relationship management.

Position Responsibilities

• Drive branch business development initiatives to achieve sales and recruitment targets.
• Support advisers with training, activities, and engagement programs.
• Coordinate and execute branch events, campaigns, and business meetings.
• Manage branch administration, daily operations, and processing to ensure compliance and efficiency.
• Handle documentation, reporting, and operational support for advisers and clients.
• Monitor performance metrics and provide timely reporting to management.
• Foster strong relationships with advisers, partners, and internal stakeholders.

Required Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or related field.
• 2–4 years of experience in business development, branch operations, or financial services support.
• Strong communication, organizational, and problem‑solving skills.
• Proficiency in administrative processes and attention to detail.
• Highly motivated, proactive, and able to work independently as well as in a team.
• Willing to travel within assigned branch network.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid