ERP Order & Customer Success Specialist

Talent Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Executive in Selangor to support order processing and customer coordination tasks. The ideal candidate will have 2-3 years of experience in customer service within the manufacturing industry and familiarity with ERP systems like SAP or Oracle. Strong communication and problem-solving skills are essential, along with proficiency in Microsoft Office. This role requires attention to detail and the ability to manage multiple tasks effectively.

Qualifications

• Minimum qualification of SPM/Diploma/Degree in any field preferred.
• 2-3 years of experience in customer service or sales support.
• Familiarity with ERP systems will be advantageous.

Responsibilities

• Process customer orders accurately using the ERP system.
• Coordinate with production and logistics teams.
• Update customers on order status and delivery schedules.
• Resolve customer inquiries and issues professionally.
• Maintain accurate records and generate related reports.
• Support ERP system rollout tasks.

Skills

Customer-focused

Good communication

Problem-solving

Attention to detail

Proficient in Microsoft Office

Education

SPM/Diploma/Degree in any field

Tools

ERP systems (e.g., SAP, Oracle)

Job description

A recruitment agency is seeking a proactive Customer Service Executive in Selangor to support order processing and customer coordination tasks. The ideal candidate will have 2-3 years of experience in customer service within the manufacturing industry and familiarity with ERP systems like SAP or Oracle. Strong communication and problem-solving skills are essential, along with proficiency in Microsoft Office. This role requires attention to detail and the ability to manage multiple tasks effectively.