HR Operations - Employee Life Cycle (APAC)

CBRE Asia Pacific; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global leader in commercial real estate is seeking an HR Operations specialist in Kuala Lumpur. You will act as a subject matter expert on HR processes, supporting employee inquiries and managing employee data. The ideal candidate has a Bachelor's degree in HR and experience with HR operations tasks. Join a dynamic team that values respect, integrity, and excellence, where you can thrive and make a significant impact.

Qualifications

• Experience with HR transactional tasks including onboarding/offboarding.
• Experience in support functions for Asia Pacific region.
• Ability to perform root cause analysis and understand issues.

Responsibilities

• Support employee inquiries related to the employee life cycle.
• Validate and audit employee data in Peoplesoft.
• Update employee movements including onboarding and offboarding.
• Perform random audits and quality checks on tasks and cases.

Skills

HR transactional tasks processing

Employee data management

Root cause analysis

Knowledge of compensation and benefits

Education

Bachelor's Degree in Human Resources or related field

Tools

Peoplesoft

Service Now

Job description

Location

CBRE KL BSO, Bangsar South
Kuala Lumpur, Wilayah Persekutuan, Malaysia

About The Role

As a CBRE HR Operations - Employee Life Cycle (APAC) you will act as the subject matter expert on processes and procedures focused either on a country or workstream level. Provides next level support in terms of more complex cases and HR services but may also support simple cases during spikes. Supports escalations and provides resolutions on key areas of concern. This job is part of the Human Resource Operation team, which is responsible for end-to-end Employee Life Cycle (ELC) processes across APAC countries.

What You’ll Do

• Supports volume in terms of sorting, processing and responding to employee and people team inquiries related to employee life cycle that may be more complex in terms of compensation and benefits, employee services, competency & performance and payroll via ticketing system (Service Now), email, chat or phone.
• Validates and audits employee data in Peoplesoft. Perform corrections and update on employee data as necessary.
• Updates employee movements including onboarding and offboarding (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes accurately.
• Support in creation of employee documentation as per defined processes and requests.
• Maintain employee (e.g. leave of absence) data in the system such as leave data administration, return to work, leave extension and cancellation administration.
• Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
• Perform administration on all documentation including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using built-in templates in the system.
• Monitors and reviews Service Now tickets that may be at risk or have been ageing. Identifies and derives resolutions.
• Performs random audit and quality checks on tasks and cases completion.
• Handle escalations, non-standard or exception requests/issues for approval in a timely manner regarding People related matters to the Immediate supervisor.
• Act as Subject Matter Experts on more complex or country specific processes.
• Performs a review on existing processes and updates them to ensure they remain relevant.
• Looks at process improvement and automation opportunities to help drive better efficiencies.
• Performs root cause analysis and investigation on identified issues, escalations and problematic cases.
• Supports audit activities in partnership with in-country counterparts for People related services supported by PSC.
• Supports systems enhancements through testing, training and implementation with the team.

What You’ll Need

• Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
• Years of experience in processing HR transactional tasks, including but not limited to Employee pre-boarding/off-boarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations.
• Have prior shared service experience supporting Asia Pacific region or multiple countries with subject matter expertise on processes/services or has been in a support function.
• Has experience in handling small short term projects.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Able to perform root cause analysis and understand source of the issue.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Expression Of Interest

Expression Of Interest (Generating Talent Pipeline for future hiring, only shortlisted applicant will be notified)