EOI: Area General Manager (Facilities Svc) - Northern Malaysia

CBRE Asia Pacific; Batu Kawan; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global facilities management firm in Penang seeks an AGM to oversee account management, financial performance, and operational excellence. The ideal candidate will have a Bachelor’s Degree and at least 7 years in Facilities Management, with expertise in leadership, financial analysis, and team development. Join us to drive success and elevate our service standards.

Qualifications

• Minimum 7 years' experience in Facilities Management or related.
• Proven track record in managing teams and operations.
• FM or Leadership certification desirable.

Responsibilities

• Oversee the management and growth of a portfolio of CBRE accounts.
• Responsible for P&L oversight and regulatory compliance.
• Lead recruitment and training for Contract Managers.

Skills

Leadership

Communication

Financial analysis

Coaching

Critical thinking

Education

Bachelor’s Degree

Job description

Company Overview

CBRE Group, Inc. is a Fortune 500 and S&P 500 company and is the world’s largest commercial real‑estate services and investment firm (based on 2024 revenue). CBRE serves clients in more than 100 countries through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).

This role sits within our Local facilities management business where we serve many single‑asset and localized portfolio clients. We deliver locally led solutions powered by operational and service excellence, deep expertise in the self‑delivery of technical and hard services, and the highest standards of client care.

The AGM is responsible for the management, development and growth of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded. This includes P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development. The AGM is responsible for recruiting, coaching and mentoring Contract Managers within their portfolio.

Essential Duties and Responsibilities

Leadership & Management

• Provide leadership, coaching and guidance to direct reports across a portfolio of customer contracts.
• Ensure optimum resource levels exist across contracts, balancing cost control with the delivery of service excellence and employee satisfaction; ensure structures support peaks and troughs in workload.
• Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values and behaviours.
• Share best practice, innovation and expertise across the portfolio and with country and regional peers.
• Own the recruitment and selection process for Contract Managers, ensuring a thorough onboarding process and best practice across team hires.
• Foster a learning environment, with development and succession plans across all contracts.
• Ensure training needs are delivered, employees are fully competent to undertake their roles and can reach their full potential.
• Foster high employee engagement through recognition & reward of team members and celebrating success.

Operations Excellence

• Ensure appropriate contract review, audit and governance regimes exist to meet regulatory, policy and contractual commitments to deliver the highest standards of service to customers, including informal and formal meetings (monthly, quarterly, annual) and measurement of client satisfaction.
• Promote a “safety first” culture, driving proactive QHSE management and innovation.
• Ensure all required elements and resourcing of the Local Operating Model are in place across the portfolio, with accountability for successful implementation of the “Non‑Negotiables”.
• Attend customer sites regularly and deputise for the Contract Manager when necessary.
• Develop and maintain excellent customer relationships, with stakeholders of varying levels.
• Lead the mobilisation of new contracts as they arise, ensuring a smooth Sales to operations handover.

Growth & Retention

• Identify and execute opportunities for the strategic development of customer contracts within portfolio, including the pursuit of organic growth through scope enhancement, extra works and projects.
• Support the sales process through solution development, participation in presentations, hosting visits, and due diligence processes, as necessary.
• Build strong networks internally and externally to support the development of the Business Unit, attraction of talent, engagement of vendors, and the promotion of CBRE in the marketplace.
• Ensure all contracts within portfolio have retention plans in place, with support from senior leaders.

Financial & Commercial

• Full responsibility for portfolio P&L including the development of financial plans for revenue and profit, management of UBR, debt, cost control, and growth, ensuring that targets are met or exceeded.
• Ensure business policies and processes are effectively communicated and implemented across contracts.
• Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.
• Ensure a thorough understanding of customer contracts and agreements, and review purchase orders to ensure financial, contractual, and commercial accuracies.
• Support direct reports with supply chain management, including supplier performance reviews, supplier negotiations and re‑bidding, and the identification of new vendors where required.
• Lead sustainable growth of current portfolio – maximizing extra works and project opportunities on existing contracts.

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Minimum Bachelor’s Degree preferred with at least 7 years of relevant experience in commercial facilities industry.

Experience

Minimum of 7 years’ experience in Facilities Management or a comparable industry, with a proven track record of success in relevant areas of responsibility. Prior experience in managing teams or leading operations is required. Additional exposure to Business Development or service‑based sales would be an advantage.

Certificates and/or Licenses

FM or Leadership certification desirable.

Key Skills and Characteristics

Communication – Excellent written and verbal communication skills. Strong organizational and analytical skills. Highly accessible and responsive.

Coaching – Active listening with the ability to provide constructive feedback to support growth and development. Able to flex leadership style to suit the situation.

Presenting with confidence – Able to deliver information clearly and confidently. Comfortable leading meetings, presenting to groups or participating in a sales pitch environment.

Initiative & critical thinking – Able to recognise and capitalise on business opportunities proactively with minimal direction. Has the ability to analyse information or situations, consider multiple perspectives to make well‑reasoned decisions or solutions.

Financial & commercial – Requires advanced knowledge of financial terms and principles. Conducts advanced financial analysis. Ability to impact business line profitability through successful influencing and negotiation.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, colour, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: None