Entry-Level Field Service Engineer (Remote/Onsite)

NTT; Selangor; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading technology services company in Malaysia is seeking a Cross Technology Service Delivery Field Support Engineer (L1) to provide first-line support and resolve technical incidents for clients. This entry-level position entails managing incidents and ensuring compliance with service level agreements while offering assistance remotely and onsite. The ideal candidate will possess relevant certifications, excellent communication skills, and a strong commitment to delivering quality client experiences. This role offers a hybrid working model.

Benefits

Hybrid Working

Qualifications

• Entry level experience in Collaboration technologies.
• Entry level experience in technical support.
• Entry level experience in diagnosis and troubleshooting.

Responsibilities

• Provide first-line remote and onsite support.
• Identify and resolve technical incidents proactively.
• Ensure configuration and installation is operational at client sites.

Skills

Good communication skills

Ability to plan activities

Positive outlook

Ability to work under pressure

Active listening techniques

Client-focused interactions

Education

Bachelor's degree in Information Technology or related field

Associate level certification in Data Centre technologies

Associate level certification in Networking technologies

Valid CCNA Certification

Tools

Cisco

NetApp

Call managers

Webex Calling

Job description

A leading technology services company in Malaysia is seeking a Cross Technology Service Delivery Field Support Engineer (L1) to provide first-line support and resolve technical incidents for clients. This entry-level position entails managing incidents and ensuring compliance with service level agreements while offering assistance remotely and onsite. The ideal candidate will possess relevant certifications, excellent communication skills, and a strong commitment to delivering quality client experiences. This role offers a hybrid working model.