Entry-Level Customer Success & Analysis Analyst

PowerToFly; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services firm is seeking a Customer Service Analyst 1 for an entry-level position in Malaysia. This role involves assisting with customer-related activities and providing timely resolutions in coordination with the Customer Service team. Candidates should have 0-2 years of experience, proven customer service skills, and a bachelor's degree or equivalent. The position offers a full-time commitment, focusing on building strong client relationships and high-quality service.

Qualifications

• 0-2 years experience required.
• Experience in customer service is necessary.
• Ability to present concepts and influence change is essential.

Responsibilities

• Serve as a single point of contact for clients and teams.
• Ensure timely responses to customer inquiries.
• Conduct analysis to address client needs.

Skills

Customer service

Analytical skills

Investigative skills

Communication

Risk management

Education

Bachelor's degree or equivalent experience

Job description

A global financial services firm is seeking a Customer Service Analyst 1 for an entry-level position in Malaysia. This role involves assisting with customer-related activities and providing timely resolutions in coordination with the Customer Service team. Candidates should have 0-2 years of experience, proven customer service skills, and a bachelor's degree or equivalent. The position offers a full-time commitment, focusing on building strong client relationships and high-quality service.