Entry-Level Collections & Negotiation Specialist

OCBC; Penang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading financial institution in Malaysia, Penang, is seeking a collections officer to manage delinquent accounts and secure payments. Candidates should possess strong negotiation and communication skills, with experience in customer service preferred. This role requires ability to work under pressure and handle customer inquiries efficiently. Fresh graduates and entry-level applicants are encouraged to apply.

Qualifications

• Experience in collections, customer service, or contact centre is advantageous.
• Good spoken English and third language proficiency are desirable.
• Ability to work under pressure with KPI and target.

Responsibilities

• Call on delinquent accounts to secure payments.
• Manage accounts in the Debt Manager Collection System.
• Handle customers' requests for interest waivers and complaints.

Skills

Negotiation skills

Communication skills

Customer service

Active listening

Emotional Intelligence (EQ)

Job description

A leading financial institution in Malaysia, Penang, is seeking a collections officer to manage delinquent accounts and secure payments. Candidates should possess strong negotiation and communication skills, with experience in customer service preferred. This role requires ability to work under pressure and handle customer inquiries efficiently. Fresh graduates and entry-level applicants are encouraged to apply.