Enterprise Management Centre Intern

SLB; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

SLB is looking for an Enterprise Management Center Intern to provide first-level support for its global network infrastructure in Petaling Jaya, Malaysia. The role involves monitoring infrastructure events, collaborating with IT teams, and troubleshooting incidents.

The ideal candidate will have a Bachelor’s degree in Engineering or IT, strong communication skills in English, and analytical problem-solving abilities. Knowledge of computer hardware and IP network protocols is essential.

Qualifications

• Bachelor’s degree in relevant field, preferably Networking.
• Strong communication skills and teamwork orientation.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Monitor and respond to infrastructure incidents using tools.
• Collaborate with various IT teams.
• Troubleshoot incidents according to procedures.

Skills

Strong communication skills in English

Analytical problem-solving skills

Knowledge of computer and networking hardware

Knowledge of IP network protocols

Education

Bachelor’s degree in Engineering, Electronics & Telecommunication, Computer Science, or IT

Tools

Incident management tools

Networking hardware

Job description

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe. Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Job Description

The Enterprise Management Center Intern provides first level support for SLB’s global network infrastructure.

Responsibilities

• Remotely monitoring and reacting to infrastructure monitoring events utilizing the incident management tools.
• Working with 4 teams of the Enterprise Management Center (EMC).
• Working with IT personnel of all levels within SLB.
• Troubleshoot incidents per documented procedures.
• Work with Telco/ISP in troubleshooting incident.
• Update incident log.
• Prioritize incident and customer request.
• Report adverse customer conditions to the EMC Shift Lead for evaluation or escalation.
• Identify incorrect information on documents within the Network Operations Center (NOC) and assist on maintaining information integrity.
• Follow business support strategy and direction.
• Follow training plan schedule.

Qualifications And Experience

• Bachelor’s degree in Engineering, Electronics & Telecommunication, Computer Science, or IT. Majoring in Networking is preferred.
• Have strong communication skills in English and a demonstrated ability to work closely with a team of dedicated individuals.
• Analytically minded with excellent problem-solving skills.
• Computer and networking hardware knowledge required.
• Basic IP network protocols knowledge required.
• CCNA is a plus.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.