Enterprise Business - Account Manager (Kuantan)

CelcomDigi; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A telecommunications company in Kuala Lumpur seeks an experienced Account Manager responsible for managing customer portfolios and driving business growth. The ideal candidate will have 3–6 years of experience in sales or account management and a bachelor's degree in a related field. Responsibilities include developing strategies for business acquisition, acting as a liaison with internal teams, and generating sales forecasts. Strong communication, negotiation, and problem-solving skills are essential for success in this role.

Qualifications

• 3–6 years of experience in sales, account management, or business development roles is required.
• Strong understanding of customer account management cycles is essential.
• Excellent command of English is necessary, both written and spoken.

Responsibilities

• Manage a portfolio of accounts to achieve sales revenue targets.
• Act as a liaison between customers and internal teams for delivery.
• Develop strategies to drive new business growth.

Skills

Sales experience

Account management

Business development

Communication skills

Negotiation skills

Problem-solving skills

Education

Bachelor’s Degree in Sales, Marketing, Business Administration, or a related field

Tools

Microsoft Office (PowerPoint, Excel)

Job description

Job Description

The Account Manager is responsible for managing and expanding segment-based customer portfolios by driving acquisition, retention, and revenue growth. This role focuses on identifying new business opportunities, developing strong client relationships, and achieving assigned sales targets. The Account Manager serves as the primary liaison between customers and cross‑functional internal teams to ensure seamless delivery of solutions and fulfillment of business requirements. Success in this role is measured by consistent performance in both direct and indirect sales channels on a monthly and annual basis.

Responsibilities

• Manage a portfolio of accounts within the assigned segment, driving acquisition and business growth to achieve sales revenue targets.
• Act as the primary liaison between customers and internal cross‑functional teams to ensure timely delivery of business requirements and customer satisfaction.
• Develop and execute strategies to drive new business and revenue growth through both direct and indirect sales channels on a monthly and annual basis.
• Prepare, maintain, and update Account Plans for existing and potential customers on a monthly basis to ensure proactive account development.
• Generate accurate sales forecasts and closure reports weekly and monthly, while ensuring timely submission of proposals and sales quotations.
• Provide structured feedback on network performance and customer‑related issues to relevant business stakeholders for continuous improvement.
• Manage the full account lifecycle—from business acquisition to successful delivery—ensuring a seamless customer experience and achievement of business outcomes.
• Drive competitive positioning and actively strategise to win market share against competitors within the assigned segment.

Requirements

• This role is based at the CelcomDigi Regional Campus Office in Kuantan, Pahang.
• Minimum 3–6 years of proven experience in sales, account management, or business development roles.
• Bachelor’s Degree in Sales, Marketing, Business Administration, or a related field.
• Strong understanding of industry verticals, customer account management cycles, and prospecting strategies.
• Excellent communication and presentation skills with strong command of English (both written and spoken).
• Highly proficient in Microsoft Office applications, particularly PowerPoint and Excel.
• Strong interpersonal, negotiation, and problem‑solving skills with the ability to engage effectively with customers at all levels.
• Self‑driven, result‑oriented, and able to thrive in a fast‑paced, performance‑driven environment.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre‑screening conversation, interviews, and/or assessments.

CelcomDigi is an equal opportunity employer, and committed to promoting employment practices that are transparent, objective and fair.

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