Engineering Customer Success Lead

DayOne Data Center; Johor Bahru; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading data center service provider in Johor Bahru is seeking a Customer Success Specialist who will be the primary point of contact for customers. The ideal candidate will have a Bachelor’s degree and 3-5 years in customer success or project management roles. This role focuses on ensuring efficient service delivery while maximizing customer satisfaction through effective communication and relationship management. It's a great opportunity to work in a dynamic environment with various teams.

Qualifications

• 3-5 years of experience in Customer Success, Service Delivery, or Project Management roles.
• Proven ability to manage multiple projects and priorities simultaneously.
• Familiarity with SLA management and service operations processes.

Responsibilities

• Act as the main liaison for customers, building trusted partnerships.
• Manage the delivery of operational services in alignment with SLA requirements.
• Coordinate project delivery activities across various phases.

Skills

Excellent communication

Project management

Problem-solving mindset

Stakeholder management

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field

Job description

A leading data center service provider in Johor Bahru is seeking a Customer Success Specialist who will be the primary point of contact for customers. The ideal candidate will have a Bachelor’s degree and 3-5 years in customer success or project management roles. This role focuses on ensuring efficient service delivery while maximizing customer satisfaction through effective communication and relationship management. It's a great opportunity to work in a dynamic environment with various teams.