Employee Lifecycle Management Operations Manager

Roche Services & Solutions Operations APAC; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A multinational healthcare company is seeking an Employee Lifecycle Management Operations Manager in Selangor, Malaysia, responsible for leading HR services in APAC. The role demands proven leadership experience, strong communication, and change management skills. You'll drive service delivery, manage budgets, and foster a culture that attracts talent. Fluency in English is required, and experience in multinational environments is beneficial.

Qualifications

• 5+ years of leadership experience in an HR shared service center.
• Demonstrated excellence in leadership and change management.
• Fluency in English; additional languages are a plus.

Responsibilities

• Ensure timely delivery of P&C services within APAC.
• Lead change management and process harmonization.
• Manage department budget and engage with executives.

Skills

Leadership

Change management

Analytical skills

Communication

Job description

Employee Lifecycle Management Operations Manager

Roche Services & Solutions Operations APAC

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Employee Lifecycle Management Operations Manager is a leadership role responsible for the accurate and timely delivery of People & Culture (P&C) services within a specific region (Americas, EMEA, or APAC). The position includes extensive process ownership, leading change management, and contributing to strategic direction for corporate policies, budget, and resource management.

Key Responsibilities

• Responsible for accurate and timely delivery of P&C services within a specific region (APAC).
• Own processes, including planning, development, implementation, and administration of PSS processes and people, organization, and compensation data.
• Lead change management across the region, harmonizing system requirements and processes with P&C business partners and senior leaders.
• Participate in establishing strategic plans, developing corporate policies, and influencing/negotiating with executives and major customers.
• Manage the department's budget and resources, providing direction to subordinate managers and ensuring communication around KPIs and operations reviews.
• Lead, role model, and facilitate people processes in line with Roche Leadership commitments, People Practices, operating principles and policies.
• Build an engaging culture to attract and retain top talent; coach team members on development and career planning and ensure succession plans are in place.
• Ensure consistent, reliable service delivery, maintain regulatory compliance, and align service quality with the global PSS organization's objectives.

Who You Are

• 5+ years of proven leadership experience in an HR shared service center, with a proven track record leading regional or global service delivery teams.
• Demonstrated excellence in leadership, change management, and the ability to lead virtually and work across borders.
• Fluent in English is required; additional regional languages (e.g., German, Spanish, Chinese) are a plus.
• Excellent communication skills with demonstrated success in building partnerships, customer relations, and managing stakeholders at all organizational levels.
• Strong analytical and problem‑solving abilities, proven experience managing competing priorities in a fast‑paced, ambiguous, and multicultural matrix environment.

Roche is an Equal Opportunity Employer.