Employee Benefit, Sales Support Specialist

Bowtie Life Insurance Company; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading health insurance provider in Malaysia is looking for an experienced professional to enhance channel operations and sales support. The role includes managing group insurance applications, providing customer support, and assisting in compliance-related tasks. Ideal candidates should have at least 3 years of experience in group medical insurance and strong communication skills. The position offers a competitive package and flexible work arrangements.

Benefits

Competitive package

Flexible work arrangement

Medical/dental coverage and wellness programs

Employee discounts

Professional Development Sponsorship

Qualifications

• Minimum of 3 years of experience in group medical insurance/Employee benefits.
• Knowledge of Mandarin will be an advantage.
• Experience supporting Hong Kong clients will be an advantage.

Responsibilities

• Prepare, review and verify group insurance applications.
• Respond to inquiries about policy terms and conditions.
• Compile and prepare business-related reports for management.
• Assist with compliance-related tasks.

Skills

Strong communication and interpersonal skills

Good command of written and spoken English

Good command of computer skills including MS Office

Experience in group medical insurance

Education

University graduate

Job description

Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to join us in driving our mission forward. In this role, you will play a crucial part in our growth by enhancing our channel operations and sales support, ensuring a seamless experience for our clients and partners while contributing to the overall success of our innovative insurance solutions.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration.

This role would contribute directly to the success of group insurance product distribution by providing pre and post-sales services and administrative support to our business development team.

Your Key Responsibilities Include:

Group Insurance Management:

• Prepare, review and verify group insurance applications.
• Follow up on outstanding application information with channel partners and clients.

Customer and Channel Support:

• Respond to inquiries about policy terms and conditions, portal and general inquiries via hotline and email.
• Provide professional and technical advice to channel partners and prospective clients.

Business and Administrative Support:

• Compile and prepare business-related reports for management.
• Coordinate logistics for proposal materials, wellness event programs, and channel record maintenance.
• Provide policy administrative and sales support.

Renewal Support:

• Assist the business team with proactive renewal services, supporting CRM throughout the renewal process.
• Prepare and provide necessary documents for renewals, including but not limited to renewal proposals and policy-related documents.
• Follow up on policy renewal statuses with distribution channels.
• Provide supporting materials for clients.

Compliance and Reporting:

• Assist with compliance-related tasks.
• Prepare various reports, including claims reports.

Collaboration and Relationship Building:

• Collaborate with and actively support the frontline and operations teams to enhance sales operations and maximize operational efficiency.
• Provide assistance on ad-hoc projects as needed to support the smooth functioning of operations.

About you

• University graduate with a minimum of 3 years of experience in group medical insurance/Employee benefits at a reputable brokerage or insurance company (e.g., Aon, Mercer, Great Eastern, Howden, Pacific Prime).
• Strong communication and interpersonal skills.
• Mature and a self‑starter.
• Good command of written and spoken English and Chinese; knowledge of Mandarin will be an advantage.
• Good command of computer skills including MS Office (Word, Excel, PowerPoint).
• Experience supporting Hong Kong clients will be an advantage.

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible work arrangement
• Benefits include medical/dental coverage and wellness programs
• Employee discounts
• Fun, co‑operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer‑centric team.

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category‑defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we’re always looking for highly dynamic, hands‑on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal‑opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.