Employee

Standard Chartered; Petaling Jaya; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading international bank seeks a Team Leader for the Contact Centre in Petaling Jaya. This role involves managing Client Care Executives to deliver outstanding customer service and meet performance targets. The ideal candidate has strong leadership, a passion for customer service, and experience in contact centre management. This position offers a competitive salary, flexible working options, and a comprehensive benefits package.

Benefits

Competitive salary

Flexible working options

Comprehensive wellbeing support

Continuous learning culture

Annual and public holiday leave

Qualifications

• Proven ability to lead and manage a high-performing team.
• Strong commitment to delivering exceptional customer experiences.
• Experience managing operations in a contact centre environment.
• Excellent verbal and written communication skills.
• Experience in training staff on service and product knowledge.
• Ability to coach team members for sales maximization.
• Experience in identifying operational risks.

Responsibilities

• Lead and manage a team of Client Care Executives.
• Ensure efficient and consistent delivery of customer service.
• Handle escalated customer issues and complaints.
• Achieve attendance and staff retention targets.
• Train staff on service and product knowledge.
• Support sales and referral generation.

Skills

Leadership and motivation skills

Customer service passion

Operational management proficiency

Excellent verbal and written communication

Training staff experience

Coaching and support abilities

Risk identification experience

Education

Bachelor’s degree or Diploma in a relevant field

Job description

A leading international bank seeks a Team Leader for the Contact Centre in Petaling Jaya. This role involves managing Client Care Executives to deliver outstanding customer service and meet performance targets. The ideal candidate has strong leadership, a passion for customer service, and experience in contact centre management. This position offers a competitive salary, flexible working options, and a comprehensive benefits package.