Employability Support Officer

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading educational institution in Malaysia seeks an Employability Support Officer to strengthen employer partnerships, promote graduates, and support job placements. The ideal candidate will have at least 2 years of relevant experience, excellent communication skills, and proficiency in CRM systems. This role involves significant outreach and collaboration with various stakeholders, aiming to achieve monthly partnership and placement targets.

Qualifications

• At least 2 years of relevant experience in recruitment, business development, or sales roles.
• Excellent communication and presentation skills in English.
• Strong interpersonal and negotiation skills.

Responsibilities

• Conduct daily outreach to at least 20 qualified employers.
• Develop and maintain long-term partnerships with employers.
• Collaborate with teams to match graduates with job opportunities.

Skills

Communication skills

Business relationship skills

Negotiation skills

Interpersonal skills

Tools

CRM systems

Microsoft Excel

LinkedIn

Google Workspace

Job description

Up to RM9,000 per month, inclusive of base salary and commission tied to successful placement outcomes.

Position Overview

The Employability Support Officer (ESO) plays a critical role in strengthening BELLS’ employer ecosystem. The incumbent will actively reach out to potential employers, promote BELLS’ graduates, and facilitate successful job placements. This role requires excellent communication, strong business relationship skills, and a results-driven mindset to support both graduates and employers effectively.

Key Responsibilities

• Conduct daily outreach to a minimum of 20 qualified employers through phone calls, emails, and professional networking platforms.
• Develop and maintain long-term partnerships with employers across sectors relevant to BELLS’ SCTP programmes (e.g. Digital Marketing, Cybersecurity, Procurement, and Business Management).
• Understand graduates’ career aspirations and competencies to recommend suitable candidates for job opportunities.
• Collaborate with Career Coaches, Programme Managers, and Sales Teams to ensure effective matching between employers and graduates.
• Manage employer engagement activities and maintain accurate records using CRM tools or Excel trackers.
• Stay informed of industry hiring trends and manpower developments to identify new opportunities.
• Conduct post-placement follow-ups with employers and graduates to ensure satisfaction and continuity of partnership.
• Deliver professional presentations to HR leaders and senior executives to promote BELLS’ employability initiatives.

Performance Indicators

• Achievement of monthly partnership and placement targets.
• High standards of accuracy and timeliness in CRM data management.
• Strong employer and graduate satisfaction feedback.
• Contribution to overall placement success rates within the BELLS employability framework.

Requirements

• At least 2 years of relevant experience in recruitment, business development, industry partnership, or sales roles.
• Excellent communication and presentation skills, with a high level of proficiency in spoken and written English.
• Confident, mature, and quick-thinking when engaging HR professionals and business leaders.
• Strong interpersonal and negotiation skills, with the ability to work independently in a remote setting.
• Competent in using CRM systems, Microsoft Excel, LinkedIn, and Google Workspace.