Empathetic Trust & Safety Content Reviewer

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global support services company in Penang is seeking a detail-oriented Content Reviewer to join the Trust and Safety team. You will handle developer escalations and ensure platform policies are upheld. Ideal candidates possess strong communication skills, attention to detail, and have experience in content moderation or related fields. This role emphasizes a customer-first mindset and the ability to work effectively in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills with the ability to explain complex information clearly.
• Exceptional attention to detail and analytical thinking.
• Customer-first mindset with a passion for fair treatment and compliance.

Responsibilities

• Review and resolve escalations or appeals from developers regarding enforcement actions.
• Conduct thorough research to support fair and accurate decision-making.
• Manage multiple tasks efficiently in high-stakes situations.

Skills

Strong written and verbal communication skills

Analytical thinking

Attention to detail

Job description

A global support services company in Penang is seeking a detail-oriented Content Reviewer to join the Trust and Safety team. You will handle developer escalations and ensure platform policies are upheld. Ideal candidates possess strong communication skills, attention to detail, and have experience in content moderation or related fields. This role emphasizes a customer-first mindset and the ability to work effectively in a fast-paced environment.