Empathetic Collections & Debt Resolution Specialist

OCBC; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Collections Officer in Penang, Malaysia. This role involves assisting customers in managing their debt while providing empathetic support and personalized financial plans. Candidates should possess strong communication and negotiation skills, and have a customer-oriented mindset. The position is open to fresh graduates and offers competitive compensation and benefits.

Benefits

Competitive base salary

Holistic benefits to suit lifestyles

Professional development opportunities

Community initiatives

Qualifications

• Experience in collections/customer service/contact center is a plus.
• Good spoken English; proficiency in a third language is advantageous.
• Ability to work under pressure with KPIs and targets.

Responsibilities

• Call on delinquent accounts to secure payments.
• Manage accounts in the Debt Manager Collection System.
• Achieve daily productivity standards for contacts and collections.
• Handle requests for interest waivers and customer complaints.
• Ensure collection actions adhere to corporate guidelines.

Skills

Persuasive skills

Negotiation skills

Strong communication skills

Emotional Intelligence (EQ)

Active listening

Education

Degree or diploma relevant to customer service

Job description

A leading financial institution is seeking a Collections Officer in Penang, Malaysia. This role involves assisting customers in managing their debt while providing empathetic support and personalized financial plans. Candidates should possess strong communication and negotiation skills, and have a customer-oriented mindset. The position is open to fresh graduates and offers competitive compensation and benefits.